Director, Strategic Client Partnerships

CareFirst BlueCross BlueShield; Baltimore (MD); Remote; USD 140,000 - 236,000; Full time

Job summary

CareFirst Administrators (CFA) seeks a strategic Director to lead Client Management for a complex portfolio including self-funded and TPA business. You will drive retention, profitable growth, and exceptional client experience while guiding a high-performing team and partnering across the organization.

The role requires deep self-funded healthcare expertise, executive presence, and ability to manage risk in a matrixed environment; travel is expected as part of client engagements and renewals.

Qualifications

• 8+ years of progressive experience in healthcare, employee benefits, self-funded administration, strategic account management, consulting, sales, or client leadership.
• 3+ years of people leadership experience, including performance management, coaching, talent development, and organizational change.

Responsibilities

• Lead CFA client management strategy with accountability for retention, profitable growth, customer satisfaction, and performance across a portfolio of complex self-funded and TPA clients.
• Build and coach a high-performing team; set expectations, development plans, and performance measures.
• Provide executive oversight for renewal strategy, at-risk accounts, and growth opportunities with clear ownership and timely action.
• Develop trusted relationships with key clients, brokers, consultants, and internal leaders; act as executive sponsor for strategic matters.
• Use financial, utilization, operational, and market insights to identify portfolio risks and opportunities and shape strategies.
• Partner with Sales, Underwriting, Operations, Claims, Customer Service, Clinical, Pharmacy, Finance, Implementation, and vendors to improve execution.
• Lead executive business reviews, stewardship meetings, and high-impact client engagements.
• Drive continuous improvement by addressing root causes and monitoring results against objectives.

Skills

Strategic leadership

Executive presence

People leadership

Financial analysis

CRM proficiency

Education

Bachelor's degree in Business/Finance/Healthcare Admin

Masters degree (preferred)

Tools

CRM platforms

MS 365

Reporting tools

Job description

CareFirst Administrators (CFA) seeks a strategic Director to lead Client Management for a complex portfolio including self-funded and TPA business. You will drive retention, profitable growth, and exceptional client experience while guiding a high-performing team and partnering across the organization.

The role requires deep self-funded healthcare expertise, executive presence, and ability to manage risk in a matrixed environment; travel is expected as part of client engagements and renewals.