Strategic Client Growth Manager

Propio LS LLC; Overland Park (KS); On-site; USD 75,000 - 105,000; Full time

Job summary

Propio Language Services seeks a Client Success Manager- Client Growth to manage a portfolio of accounts from its Overland Park office. You will drive revenue growth, client retention, and operational support to ensure exceptional service delivery.

You’ll build trusted relationships, identify upsell opportunities, and lead expansion strategies across departments while collaborating with cross-functional teams. Travel up to 20% may be required.

Qualifications

• 3+ years in account management or client success in B2B.
• Proven ability to grow existing accounts via upselling.
• Experience using CRM and data to drive revenue.
• Excellent written and verbal communication with a customer-first mindset.

Responsibilities

• Serve as the strategic point of contact for a portfolio of clients, building relationships, understanding business needs, and positioning Propio solutions to support client objectives.
• Develop and execute account plans to increase revenue, expand service adoption, and identify opportunities across departments, locations, service lines, and stakeholders.
• Identify, qualify, and advance expansion opportunities through upselling, cross-selling, and prospecting within existing client organizations.
• Manage client projects, contracts, renewals, negotiations, and cross-functional initiatives to ensure service excellence, operational alignment, and favorable outcomes.
• Track opportunities, sales activity, revenue impact, and client communications in CRM systems such as Salesforce, maintaining accurate account and pipeline visibility.
• Resolve client inquiries and concerns related to billing, interpreting services, and quality while maintaining strong client relationships.
• Represent Propio through client presentations, business reviews, training, and other internal or external initiatives, while supporting the development of Client Success Administrators.
• Perform other responsibilities and duties as assigned.

Skills

Account management

Client success

CRM systems

Sales forecasting

Communication

Data analysis

Power BI

Salesforce

Teamwork

Organizational skills

Education

Bachelor's Degree

Tools

Salesforce

Power BI

Microsoft Excel

Job description

Propio Language Services seeks a Client Success Manager- Client Growth to manage a portfolio of accounts from its Overland Park office. You will drive revenue growth, client retention, and operational support to ensure exceptional service delivery.

You’ll build trusted relationships, identify upsell opportunities, and lead expansion strategies across departments while collaborating with cross-functional teams. Travel up to 20% may be required.