Client Relationship Manager

Zenith American Solutions, Inc.; Tucker (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Growth opportunities

Job summary

Zenith American Solutions, Inc. seeks a Client Relationship Manager to support the Director of Client Relationship across a portfolio of clients in fund management. The role involves client liaison, board meeting prep, and cross-department coordination to ensure accurate reporting and compliance.

You will monitor regulations, manage contracts, assist with vendor relations, and prepare complex reports. Travel may be required; strong communication and organizational skills are essential in this

Qualifications

• Associate degree in a business-related field required.
• Bachelor’s degree in Business Administration preferred.
• Strong verbal and written communication skills essential.
• Experience in client relationship management a plus.
• Knowledge of CRM software (Salesforce) and project tools beneficial.

Responsibilities

• Monitor government filings and regulations affecting clients.
• Facilitate client meetings and record key actions from meetings.
• Manage contracts and documentation including financial statements and communications.
• Collate monthly financial reports and perform due diligence.
• Support relationship management and account-related activities.
• Maintain compliance calendars and coordinate administrative reports.
• Provide research for issue resolution and act as liaison between stakeholders.
• Travel as necessary and respond to client and regulatory inquiries.

Skills

Verbal communication

Written communication

Interpersonal skills

Presentation skills

Team player

Organization

Education

Associate degree in business

Bachelor’s in Business Administration

Tools

Salesforce

Smartsheet

Microsoft Excel

PowerPoint

Job description

Position Summary The Client Relationship Manager supports the Director, Client Relationship across their book of business (BOB) in fund management, with direct client and vendor liaison as required by the Director, Client Relationship. The Client Relationship Manager works alongside the Director, Client Relationship to learn the role, with a gradual increase in responsibility as appropriate. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Monitors government filings and current government regulations that may affect the operations of the Company or the client.
• Facilitates client meetings, including minute-taking and recording key actions from board meetings.
• Manages contracts and documentation including client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel.
• Collation of monthly financial reports from the Finance Team and appropriate due diligence of outputs.
• Supports the Director, Client Relationship in managing all aspects of the client relationship and account-related activities with assigned client(s).
• Understands and remains current on account strategy and specific needs of the assigned client(s), and is responsible for maintaining the compliance calendar for each assigned client.
• Conducts board meeting pre-alignment including collation of Administrative Reports for board meetings.
• Provides account management support by conducting research needed for issue resolution.
• Acts as the secondary liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff.
• Supports the Director, Client Relationship in the facilitation of participant engagement, for example, via external retirement seminars.
• Supports the Director, Client Relationship in all aspects of the vendor relationship, including analysis and reporting for vendors and third parties.
• Maintains communications and effective working relationships.
• Prepares and edits correspondence, presentations, and reports, including complex Excel files, meeting notes, and other documents for internal use or distribution to clients or vendors.
• Responds to requests from clients, government agencies, unions, participants, attorneys, consultants, and auditors; acts as liaison between internal departments and clients.
• Coordinates invoices and expense reports with the accounting department for clients or vendors and ensures timely processing.
• Performs other duties as assigned.

Minimum Qualifications Education Associate’s degree in a business-related field.

Skills Excellent verbal and written communication skills, including interpersonal and presentation skills. Ability to communicate effectively with all levels of an organization. Highly developed sense of professionalism, maturity, integrity, and commitment to customer satisfaction. Exceptional team player with the confidence and integrity to earn the confidence of the client(s) and the internal team quickly. High motivation, ability and willingness to learn. Ability to exercise independent judgment, manage multiple priorities, and consistently deliver high-caliber results. Strong decision-making and organizational skills with the ability to optimize the use of all available resources and deliver on multiple priorities. Proficient PC skills including Microsoft Word, Excel and Outlook skills. PowerPoint experience preferred.

Other Ability and willingness to travel as necessary.

Preferred Qualifications

• Bachelor’s of Business Administration degree.
• Experience working in client relationship management.
• Professional experience working with Taft-Hartley clients and plan professionals.
• Experience working in a healthcare environment or third-party administrator.
• Working knowledge of Customer Relationship Management software or systems such as Salesforce or Smartsheet.
• Knowledge of third-party administrator operations and Taft Hartley organizations.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions / Physical Effort

Prolonged periods of sitting at a desk and working on a computer. Regular travel throughout multiple states. May be required to work remotely. Must be able to lift up to 15 pounds at times.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [e-mail], and we would be happy to assist you.

Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families.

Benefits

• health, vision, and dental coverage
• a retirement savings 401(k) plan with company match
• paid time off (PTO)
• great opportunities for growth

and much, much more! At Zenith American Solutions, we take immense pride in fostering a positive, respectful, and supportive work environment that provides challenging opportunities while supporting a healthy work/ life balance. Our organizational culture is founded on principles of integrity, honesty and respect for all stakeholders, including our employees, clients, and business partners. With a low employee turnover rate and a high rate of internal promotions and transfers, the Zenith team is proud to be a part of an 80-year legacy of excellence. Our employees embody a spirit of integrity, take immense pride in their work, and are enthusiastic about referring others to join our team.