Client Relationship Director
Stefanini, Inc
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Job summary
Stefanini, Inc. is seeking a Client Relationship Director in Philadelphia to own strategic enterprise client relationships, driving measurable value, satisfaction, retention, and profitability.
You will connect client priorities with delivery, sales, finance, and solution teams, requiring executive presence and cross-functional influence. You will lead executive reviews, plan growth, manage risks, and oversee renewals.
Qualifications
- Experience managing enterprise clients within account management, client success, or service delivery.
- Demonstrated executive stakeholder management, negotiations, financial governance, and risk resolution.
- Ability to develop strategies, communicate complex information clearly, and lead cross-functional teams.
Responsibilities
- Build trusted relationships with executive and operational stakeholders; senior escalation point for accounts.
- Translate objectives into strategic account plans with measurable outcomes.
- Lead executive business reviews, governance, and planning sessions.
- Develop growth plans; identify cross-sell and upsell opportunities with sales/solutions.
- Support renewals, forecasting, and commercial decision-making.
- Ensure service performance, SLAs, KPIs, and governance across accounts.
- Present performance, risks, and recommendations to leaders; coordinate stakeholders.
Skills
Education
Job description
Client Relationship Director
Philadelphia, Posted: 8/10/2026
Job Description Job ID#: 64600
Job Category: Client Relationship Director
Position Type: Full Time
Duration: Indefinite
Remaining Positions: 1
Details: Client Relationship Director
Strategic Accounts | Client Growth | Service Excellence
The Client Relationship Director (CRD) owns strategic enterprise client relationships, ensuring contracted services deliver measurable value while advancing customer satisfaction, retention, revenue growth, and profitability.
As a trusted advisor to client executives, this role connects client priorities with delivery, sales, finance, and solution teams. The successful candidate combines executive presence, commercial and financial acumen, service governance, and the ability to influence cross-functional teams.
- Build trusted relationships with executive and operational stakeholders and serve as the senior escalation point for assigned accounts.
- Translate client objectives, challenges, and industry trends into strategic account plans and measurable outcomes.
- Lead executive business reviews, operational governance, and strategic planning sessions.
- Represent the voice of the customer internally and strengthen the organization's position as a strategic partner.
- Develop and execute account growth plans, along with commercial team, aligned with client priorities and company goals.
- Identify cross-sell, upsell, and transformation opportunities and partner with sales and solution teams to develop proposals and business cases.
- Support contract renewals, negotiations, pipeline management, revenue forecasting, and commercial decision-making.
- Maintain accountability for service performance, contractual commitments, SLAs, KPIs, and governance requirements across assigned accounts.
- Monitor service health, customer experience, operational metrics, risks, and escalations; lead corrective action and recovery plans when needed.
- Partner with delivery teams to resolve issues, improve performance, and implement continuous improvement initiatives.
- Gather customer feedback and convert insights into actions that improve value, satisfaction, and retention.
- Own or partner on account financial performance, including revenue, margin, cost, EBIT, budgets, forecasts, invoicing, and contractual obligations.
- Partner with finance and delivery leaders to improve profitability and operational efficiency without compromising service quality.
- Present account performance, financial results, risks, opportunities, and strategic recommendations to client and company leaders.
- Prepare clear scorecards, business cases, executive updates, and decision materials.
- Coordinate delivery, operations, sales, finance, HR, and executive stakeholders around a unified account strategy.
- Influence without direct authority and coach account teams to strengthen client engagement.
- Bachelor's degree in business, information technology, management, or a related field, or equivalent practical experience.
- Experience managing enterprise clients within account management, client success, consulting, or service delivery.
- Demonstrated strength in executive stakeholder management, commercial negotiations, financial management, service governance, and risk resolution.
- Ability to develop account strategies, communicate complex information clearly, and lead cross-functional teams.
Client Relationship Director: 10+ years of relevant experience, including executive ownership of large enterprise accounts and demonstrated success with client satisfaction, contract renewals, revenue growth, and profitability.
- MBA or equivalent advanced business qualification.
- Strong understanding of P&L, contracts, commercial models, revenue management, and business case development.
- Consultative selling, strategic planning, customer advocacy, negotiation, facilitation, and conflict-resolution skills.
- Experience with service management, executive governance, continuous improvement, performance management, and organizational change.
- Client outcomes: customer satisfaction, NPS, executive engagement, retention, and renewal performance.
- Financial performance: revenue growth, margin and EBIT, account profitability, and qualified pipeline.
- Operational performance: SLA achievement, service quality, governance effectiveness, and issue resolution.
- Strategic growth: cross-sell and upsell results, strategic initiative delivery, transformation support, and relationship expansion.
Reports to : Client Relationship , Vice President
Key partners: Delivery Directors, Service Delivery Managers, Operations, Finance, Sales and Business Development, Solution Architects, HR, and Executive Leadership, both internal and client.
Pay Range: Based on Experience
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