Strategic Client Engagement Lead (SaaS & IoT)

Giesecke+Devrient Mobile Security America, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Giesecke+Devrient Mobile Security America, Inc. in Atlanta seeks a Client Engagement Manager II to partner with enterprise customers using G+D SaaS and managed services. You will coordinate service performance, escalation communication, and customer reporting while working with cross-functional teams to ensure high-quality delivery.

The role requires strong communication, operational understanding, and technical credibility in OTA/eSIM environments, with project management experience preferred.

Qualifications

• Bachelor's degree in Business, Engineering, or related field.
• At least 5 years of customer-facing experience in client engagement or service management.
• Experience with SaaS or managed service platforms including onboarding and monitoring.
• Working knowledge of OTA, eSIM, Remote SIM Provisioning, GSMA services.
• Strong operations experience including incident, change, and SLA governance.
• Strong customer communication, including executive updates and reviews.
• Experience collaborating with Product, R&D, Operations and other teams.
• ITIL/PMP/Prince2/Agile certifications are a plus; C-level communication is a plus.

Responsibilities

• Serve as the primary Service Delivery & Operations contact for incidents and service topics.
• Support SaaS and managed service governance, KPIs, readiness, and reporting.
• Maintain proactive, professional customer communication during reviews and incidents.
• Apply knowledge of SaaS, OTA, eSIM, GSMA services to support engagement.
• Coordinate with internal teams to meet customer needs and delivery.
• Support onboarding, transition, and steady-state operations for customers.

Skills

Customer-facing experience

SaaS & managed services

OTA/eSIM/Remote provisioning

Cross-functional collaboration

Customer communication

Service delivery & operations

Education

Bachelor's degree in Business or Engineering

Tools

APIs & integrations

Monitoring tools

Ticketing systems

Job description

Giesecke+Devrient Mobile Security America, Inc. in Atlanta seeks a Client Engagement Manager II to partner with enterprise customers using G+D SaaS and managed services. You will coordinate service performance, escalation communication, and customer reporting while working with cross-functional teams to ensure high-quality delivery.

The role requires strong communication, operational understanding, and technical credibility in OTA/eSIM environments, with project management experience preferred.