Strategic Client Engagement Lead

ARCHER Systems, LLC; Austin, Northern (TX, KY); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

401(k) Matching

Health Insurance

Vision Insurance

Short Term Disability

Long Term Disability

Job summary

ARCHER Systems, LLC, located in Austin, TX, seeks a Client Engagement Manager to build and maintain relationships with key client law firms, advocate for clients internally, and drive satisfaction through proactive problem-solving and strategic oversight.

You will also pursue new business and identify upselling opportunities, coordinating with sales, operations, and leadership to ensure service excellence and timely contract execution.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 5+ years of experience in client relationship management, project management, or a similar role within a technology-driven legal services or professional services environment.
• Strong background in client retention, upselling, and cross-selling.
• Proven ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in project management tools and client relationship management (CRM) software.
• Ability to influence, collaborate with, and motivate internal teams toward achieving client goals.

Responsibilities

• Client Relationship Management: Build and nurture strong, lasting relationships with key stakeholders at client law firms, acting as their primary point of contact and advocate within ARCHER Systems.
• Client Retention & Satisfaction: Proactively manage client expectations, ensuring exceptional service delivery and satisfaction through clear communication and timely responses.
• Problem Solving & Escalation Management: Anticipate potential issues before they escalated. Use strong analytical and problem-solving skills to propose actionable solutions that align with both client needs and organizational goals.
• Cross-functional Collaboration: Direct internal teams (sales, operations, leadership) to address client needs and resolve operational bottlenecks. Ensure smooth service delivery through effective collaboration.
• Project Management: Oversee the end-to-end process of client engagement, ensuring all service commitments and contractual obligations are fulfilled. Take full ownership of the client experience throughout the service lifecycle.
• Upselling & Cross-selling: Educate clients on the full range of company services and identify opportunities to increase revenue through cross-selling and upselling initiatives.
• Contract & Proposal Management: Collaborate with the sales team to scope, price, and negotiate proposals. Work closely with the contract specialist to ensure timely execution and amendments of contracts.
• Financial Oversight: Review and approve client invoices for accuracy. Proactively follow up on accounts receivable to drive collections and resolve any financial discrepancies.
• Client Feedback & Continuous Improvement: Collect and analyze client feedback to identify opportunities for process improvements. Share lessons learned across teams and contribute to the continuous improvement of service delivery.
• Leadership & Influence: Lead internal teams to ensure client success by resolving issues, eliminating operational bottlenecks, and ensuring alignment with client expectations.
• Operational Oversight: Maintain a comprehensive understanding of all operational processes, including workflow management, resource allocation, and continuous improvement initiatives, ensuring optimal efficiency and alignment with organizational goals.

Skills

Client Relationship Management

Problem Solving

Relationship Building

Sales & Negotiation

Client-Focused

Strategic Mindset

Leadership & Influence

Adaptability

Education

Bachelor's degree

Tools

CRM software

PM tools

Job description

ARCHER Systems, LLC, located in Austin, TX, seeks a Client Engagement Manager to build and maintain relationships with key client law firms, advocate for clients internally, and drive satisfaction through proactive problem-solving and strategic oversight.

You will also pursue new business and identify upselling opportunities, coordinating with sales, operations, and leadership to ensure service excellence and timely contract execution.