Case Analyst

ARCHER; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K match

Health insurance

Dental & vision

Parental leave

Disability insurance

Job summary

ARCHER in Austin, TX is seeking a Case Analyst to focus on resolving healthcare liens as part of mass tort cases. The role supports a casual, rewarding environment and offers opportunities to grow as a legal assistant or paralegal.

You will manage lien resolution tasks, document handling, and client communications while maintaining confidentiality and accuracy in a fast-paced team.

Qualifications

• Candidates should be organized with high attention to detail.
• Ability to handle large data sets in a fast-paced environment.
• Excellent customer service, interpersonal, listening, and problem-solving skills.
• Willingness to accept feedback and work independently or on a team.
• Strong written and verbal communication.
• Typing 45+ WPM with strong spelling and grammar.
• Proficient with Word, Excel, and Outlook; advanced Excel skills a plus (VLOOKUP, Macros, Pivot Tables).

Responsibilities

• Resolve mass tort healthcare liens and assist with lien resolution.
• Draft outbound correspondence and upload documents to the database.
• Audit medical claims itemizations and investigate discrepancies.
• Follow QC checklists and document actions clearly.
• Maintain digital client files.
• Communicate with lien agencies via phone and email.
• Follow up on files and escalate issues as needed.
• Organize and track case progress in Archer systems.
• Other duties as assigned.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Typing 45+ WPM

MS Office proficiency

Education

Paralegal or legal assistant background preferred

Tools

Excel

Word

Outlook

Pivot Tables

VLOOKUP

Macros

Job description

The Case Analyst will focus on resolving healthcare liens as part of our team working on mass tort cases. The successful person in this role will be satisfied knowing that their work produces the right outcomes for our clients. Our ideal candidate is a legal assistant or paralegal who wants to grow their career in a casual and rewarding environment.

Job Details

Description

Position Summary

The Case Analyst will focus on resolving healthcare liens as part of our team working on mass tort cases. The successful person in this role will be satisfied knowing that their work produces the right outcomes for our clients. Our ideal candidate is a legal assistant or paralegal who wants to grow their career in a casual and rewarding environment.

Position Location: Austin, TX

Job Responsibilities

• The Case Analyst is responsible for all aspects of resolving mass tort healthcare liens including:
• Assisting with lien resolution and negotiation.
• Drafting outbound correspondence and timely uploading outbound and inbound documents to our proprietary database.
• Auditing medical claims itemizations and investigating discrepancies.
• Following all QC checklists as required and noting each file with clear language explaining what steps were taken.
• Maintaining digital client files.
• Developing relationships with lien agencies by communicating professionally and effectively among multiple modes, including phone calls and email.
• Timely following up on assigned files and exercising judgment regarding escalating problematic files to a senior case analyst or management.
• Organizing and tracking case progress in our systems.
• Other duties as assigned

Knowledge, Skills And Abilities

• Have good organizational skills and the ability to pay attention to detail and accuracy.
• Work well in face paced and changing environments, managing large data sets.
• Have excellent customer service, interpersonal, listening, and problem-solving skills.
• Accept and actively solicit feedback.
• Can manage, multi-task, and organize separate case information.
• Apply critical thinking with your analytical skills.
• Have the ability to work independently and with others in a team environment.
• Are professional and strong with both oral and written communication.
• Typing skills of 45+ WPM with above average spelling, grammar, and diction skills.
• Have proficient computer skills, including but not limited to Word, Excel, and Outlook, Expert Excel User (V-Look Ups, Macros, Pivot Table)
• Ability to be discrete and maintain high levels of confidentiality.

Technical Skills

• Proficient in MS Office applications
• Ability to be a team player as well as work independently as needed
• Legal/insurance background is not required, but is a plus

Interpersonal

• Communication: Strong oral, written and presentation skills with the ability to establish deep understanding of Archers business. Ability to clearly communicate status to senior management team.
• Collaboration: Coordinate with business stakeholders, technical analysts, and other developers to identify and define specifications; Indicate areas of system impact and continuously communicate project status and needs.
• Creativity and Problem Solving: Ability to think ahead and anticipate problems, issues and solutions.
• Ability to introduce creative ideas to solving complex problems. Ability to identify and introduce scalable tools into the Archer technology stack where it makes sense to buy and integrate vs build.
• Project and Time Management: Ability to work effectively and meet deadlines and handle multiple projects. Ensures risks and issues for delivery against goals are identified in a timely manner and properly communicated.
• Personal Development: Highly self-motiving and entrepreneurial aptitude. Ability to deliver plans against high level strategies and goals. Ability to work in a fast-paced environment. Constantly stride to learn new technologies and look for ways to stay up to date in this rapidly changing industry.

Benefits

• 401(K) retirement plans with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work-life balance.
• Short-term and long-term disability coverage.

About Archer

ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post-settlement administration services for a single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top-tier talent to enhance customer service and offer new product lines and services.

ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate, and bankruptcy coordination, release administration, medical records review, plaintiff fact sheet, and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics, and reporting are handled efficiently and effectively.