Strategic Client Benefits Account Lead

The Cigna Group; Bloomfield (CT); Remote; USD 97,000 - 161,000; Full time

Benefits offered by this job

Health benefits package

401(k) plan

Tuition reimbursement

Paid time off

Job summary

The Cigna Group’s Allegiance unit seeks a Client Account Executive to cultivate trusted relationships with customers and brokers while guiding service, renewal, and implementation milestones. You will connect customers, brokers, carriers, and internal teams, applying benefits expertise, clear communication, and data insights to deliver responsive service and lasting account value.

You’ll support proposals and new/renewal business, coordinate client reporting, and facilitate meetings to align

Qualifications

• Minimum 3 years in group health insurance or related client-facing role.
• Excellent oral and written communication with presentation and relationship-building capabilities.
• Strong analytical, mathematical, research, and problem-solving skills with sound judgment.
• Ability to prioritize competing responsibilities, remain flexible under pressure, and meet deadlines.
• Proficiency with Microsoft Word, Excel, PowerPoint, Windows, and related business applications.
• Ability to read and interpret benefit plan documents, insurance agreements, regulations, and claims-related information.
• Ability to maintain confidentiality and communicate professionally with customers, brokers, carriers, and coworkers.
• Ability to travel to customer sites and obtain required Montana Life, Health, Credit Life, and Disability licenses.

Responsibilities

• Develop and maintain strong relationships with customers, brokers, carriers, and internal partners to support effective service delivery and account health.
• Serve as a knowledgeable resource on group health benefit plans, company procedures, and changes that may affect customer programs.
• Research and resolve client questions and service issues, coordinating timely follow-up across internal and external partners.
• Support development of proposals and placement of new and renewal business in collaboration with brokers, carriers, and company teams.
• Create reports, charts, and analyses that explain customer cost and claims experience and support informed decisions.
• Organize and facilitate customer meetings that align stakeholders, clarify decisions, and maintain progress on commitments.
• Support implementation of self-funded customers and approved plan design changes, including coordination of rates, communications, and operational tasks.
• Respond to customized reporting requests and distribute accurate account information to appropriate internal partners.
• Coordinate customer communications and group mailings related to plan changes, required notices, or new requirements.
• Represent Allegiance professionally at customer sites and in presentations to new and existing customers.

Skills

Group health insurance

Account management

Communication skills

Analytical skills

Presentation skills

Word/Excel/PowerPoint

Benefit plan interpretation

Education

Bachelor's degree (Business/HR/Healthcare)

AHIP Health Insurance Associate

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Cigna Group’s Allegiance unit seeks a Client Account Executive to cultivate trusted relationships with customers and brokers while guiding service, renewal, and implementation milestones. You will connect customers, brokers, carriers, and internal teams, applying benefits expertise, clear communication, and data insights to deliver responsive service and lasting account value.

You’ll support proposals and new/renewal business, coordinate client reporting, and facilitate meetings to align