Strategic Claims Analyst — Project Mgmt & Stakeholder Liaison

Ektello; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Ektello in Plano, TX is seeking a detail-oriented professional to review Concealed Damage Claims and support strategic program management. You will maintain effective communication with stakeholders and leaders, ensuring on-time, in-scope planning and visually compelling reporting.

The role emphasizes disciplined documentation, cross-functional collaboration, and the ability to present complex findings to executives. Bilingual Korean is a plus and prior claims/strategy exposure is valued.

Qualifications

• Bachelor’s Degree is a plus but not required (or equivalent experience).
• 0-2 years of experience from strategy/management consulting firm or within a strategic planning/corporate development function in a global organization.
• 2+ years of claims handling or industry experience but not required.
• Korean bilingual is a plus.
• Experience communicating with mid-level to top-level leaders (status reports, presentations, in-person meetings).
• Working knowledge of Project Management Fundamentals, Documentation practices, and systems.
• Experience working in a global organization is a plus.
• Ability to evaluate complex, sometimes contradictory evidence to determine the true cause of loss.
• Meticulous review of documents to identify discrepancies in concealed damage cases.
• Understanding of product damage evaluation.
• Strong written and verbal skills for communicating with claimants and negotiating settlements.
• Client service driven with excellent relationship management skills
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
• Team oriented, but able to work independently and manage multiple tasks

Responsibilities

• Investigation: Review claim forms, bills of lading, and inspection reports to determine if damage occurred while in the care of the carrier.
• Documentation Review: Analyze photos, verify the validity of the claim
• Perform key program/project management, from planning to project deliverable developments
• Collaborate with key department leaders to develop short to mid-term planning
• Communicate to leadership on program/project progress and escalation/decision points
• Develop content for executive-level presentations and reports to communicate and achieve buy-in for recommendations
• Develop content for and coordinate executive workshops and working sessions

Skills

Analytical Skills

Communication

results-oriented

Microsoft Excel Proficient

Education

Bachelor’s degree preferred

Job description

Ektello in Plano, TX is seeking a detail-oriented professional to review Concealed Damage Claims and support strategic program management. You will maintain effective communication with stakeholders and leaders, ensuring on-time, in-scope planning and visually compelling reporting.

The role emphasizes disciplined documentation, cross-functional collaboration, and the ability to present complex findings to executives. Bilingual Korean is a plus and prior claims/strategy exposure is valued.