Claims Strategy & Operations Manager

Lockton; Overland Park (KS); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid remote program

Job summary

Lockton is seeking a Claims Manager based in Overland Park, KS, with responsibility for managing claims specialists and ensuring proper evaluation of commercial property/casualty claims. You will prepare communications for customers and stakeholders and work with clients, carriers, and TPAs through the claims process.

The role emphasizes collaboration with Program Executives, Underwriters, and other parties, including audits and quarterly reporting.

Qualifications

• Bachelor’s degree in insurance, business, finance, accounting, economics or related program or equivalent education and/or experience.
• Strong understanding of commercial property/casualty claims handling.
• Ability to compile, analyze and interpret file information.
• Proficient in Microsoft Office software.
• Excellent verbal, written and interpersonal skills.

Responsibilities

• Manage claims specialists, ensuring proper evaluation of claims by guidelines.
• Prepare correspondence to customer; claim approved or denied.
• Work closely with clients through the claims process, providing assistance with coverage, investigation, loss valuation, settlement, and communication with carriers and TPAs.
• Prepare narrative for Program Executives, Underwriters, and other parties, describing status of all selected claims.
• Coordinate and manage external carrier audits and quarterly premium/loss reports for specified programs.
• Review and analyze claim trends for the book of business and prepare quarterly Stewardship reports.

Skills

Claims handling

Microsoft Office

Negotiation

Communication

Analytical thinking

Time management

Education

Bachelor's degree in insurance or related field

Equivalent education/experience

Tools

Microsoft Office

Job description

Lockton is seeking a Claims Manager based in Overland Park, KS, with responsibility for managing claims specialists and ensuring proper evaluation of commercial property/casualty claims. You will prepare communications for customers and stakeholders and work with clients, carriers, and TPAs through the claims process.

The role emphasizes collaboration with Program Executives, Underwriters, and other parties, including audits and quarterly reporting.