Claims Analyst

ektello; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Ektello in Plano, TX is seeking a detail-oriented professional to review Concealed Damage Claims and support strategic program management. You will maintain effective communication with stakeholders and leaders, ensuring on-time, in-scope planning and visually compelling reporting.

The role emphasizes disciplined documentation, cross-functional collaboration, and the ability to present complex findings to executives. Bilingual Korean is a plus and prior claims/strategy exposure is valued.

Qualifications

• Bachelor’s Degree is a plus but not required (or equivalent experience).
• 0-2 years of experience from strategy/management consulting firm or within a strategic planning/corporate development function in a global organization.
• 2+ years of claims handling or industry experience but not required.
• Korean bilingual is a plus.
• Experience communicating with mid-level to top-level leaders (status reports, presentations, in-person meetings).
• Working knowledge of Project Management Fundamentals, Documentation practices, and systems.
• Experience working in a global organization is a plus.
• Ability to evaluate complex, sometimes contradictory evidence to determine the true cause of loss.
• Meticulous review of documents to identify discrepancies in concealed damage cases.
• Understanding of product damage evaluation.
• Strong written and verbal skills for communicating with claimants and negotiating settlements.
• Client service driven with excellent relationship management skills
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
• Team oriented, but able to work independently and manage multiple tasks

Responsibilities

• Investigation: Review claim forms, bills of lading, and inspection reports to determine if damage occurred while in the care of the carrier.
• Documentation Review: Analyze photos, verify the validity of the claim
• Perform key program/project management, from planning to project deliverable developments
• Collaborate with key department leaders to develop short to mid-term planning
• Communicate to leadership on program/project progress and escalation/decision points
• Develop content for executive-level presentations and reports to communicate and achieve buy-in for recommendations
• Develop content for and coordinate executive workshops and working sessions

Skills

Analytical Skills

Communication

results-oriented

Microsoft Excel Proficient

Education

Bachelor’s degree preferred

Job description

**Korean Bilingual is a plus**

Top Skills

Analytical Skills / Communication / results-oriented/ Microsoft Excel Proficient

The primary responsibility of this position is reviewing Concealed Damage Claims from various biz partners. The goal of this position is to support on-time, in-scope strategic program management and strategic planning. In order to achieve the highest performance, the person in this position is expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. Also, the person in this position requires attention to detail and an excellent communication skill with capability of storytelling visually.

Responsibilities

• Investigation: Review claim forms, bills of lading, and inspection reports to determine if damage occurred while in the care of the carrier.
• Documentation Review: Analyze photos, verify the validity of the claim
• Perform key program/project management, from planning to project deliverable developments
• Collaborate with key department leaders to develop short to mid-term planning
• Communicate to leadership on program/project progress and escalation/decision points
• Develop content for executive-level presentations and reports to communicate and achieve buy-in for recommendations
• Develop content for and coordinate executive workshops and working sessions

Qualifications

• Bachelor’s Degree is a plus but not required (or equivalent experience)
• 0-2 years of experience from strategy/management consulting firm or within a strategic planning/corporate development function in a global organization
• 2+ years of claims handling or industry experience but not required
• Korean Bilingual is a plus
• Experience communicating with mid-level to top-level leaders (status reports, presentations, in-person meetings)
• Working knowledge of Project Management Fundamentals, Documentation practices, and systems
• Experience working in a global organization is a plus
• Ability to evaluate complex, sometimes contradictory evidence to determine the true cause of loss
• Meticulous review of documents to identify discrepancies in concealed damage cases.
• Understanding of product damage evaluation.
• Strong written and verbal skills for communicating with claimants and negotiating settlements.
• Client service driven with excellent relationship management skills
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
• Team oriented, but able to work independently and manage multiple tasks