Strategic Claims Account Manager — Client-Facing

Campus QR; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

CBCS is seeking an experienced Account Manager with strong TPA or claims background to manage client relationships and drive program performance across auto liability, general liability, and workers’ compensation.

You will be the primary liaison between clients and internal claims teams, guiding onboarding, reviews, and renewals while ensuring service excellence and operational efficiency throughout each account's lifecycle.

Qualifications

• 3–7+ years of experience within a TPA, insurance carrier, or claims organization.
• Strong background in auto liability, general liability, and/or workers’ compensation claims.
• Proven experience in a client-facing, consultative, or account management role.
• Bachelor’s degree preferred; AIC/CPCU designation a plus.

Responsibilities

• Serve as the primary point of contact for assigned accounts, onboarding through renewal.
• Lead client meetings, claims reviews, and stewardship sessions with insights on performance and trends.
• Monitor claims handling quality and TPA performance to meet service standards.
• Partner with adjusters and leadership to resolve escalations and improve outcomes.
• Analyze claims data to recommend cost containment and optimization strategies.
• Support implementation of new accounts and smooth transition of reporting.
• Assist with contracts, renewals, and financial reconciliation including claim costs.
• Participate in sales presentations and finalist meetings to showcase capabilities.

Skills

Claims lifecycle

Analytical skills

Client-facing communication

Organization & prioritization

CRM tools

Claims systems

Microsoft Excel

PowerPoint

Education

Bachelor’s degree preferred

AIC/CPCU designation a plus

Tools

CRM tools

Claims systems

Microsoft Excel

PowerPoint

Job description

CBCS is seeking an experienced Account Manager with strong TPA or claims background to manage client relationships and drive program performance across auto liability, general liability, and workers’ compensation.

You will be the primary liaison between clients and internal claims teams, guiding onboarding, reviews, and renewals while ensuring service excellence and operational efficiency throughout each account's lifecycle.