Strategic Claims Account Manager

Cottingham & Butler; Madison (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Cottingham & Butler Claims Services (CBCS) is seeking an experienced Account Manager with strong TPA/claims background to manage client relationships and drive performance across auto liability, general liability, and workers’ compensation programs in Madison, WI.

You will serve as the primary liaison between clients and internal claims teams, lead meetings, review claims, present insights, monitor performance, and support renewals, cost containment, and program optimization throughout the

Qualifications

• 3–7+ years of experience within a TPA, insurance carrier, or claims organization.
• Strong background in auto liability, general liability, and/or workers’ compensation claims.
• Proven experience in a client-facing, consultative, or account management role.
• Industry designations such as AIC, CPCU, or similar are a plus.

Responsibilities

• Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal.
• Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance.
• Monitor claims handling quality and TPA performance, ensuring adherence to standards and regulatory requirements.
• Partner with adjusters, supervisors, and leadership to resolve escalations and improve outcomes.
• Analyze claims data to recommend cost containment and program optimization strategies.
• Support implementation of new accounts and smooth transitions of claims handling.

Education

AIC/CPCU (or similar)

Tools

Excel

PowerPoint

CRM tools

Job description

Cottingham & Butler Claims Services (CBCS) is seeking an experienced Account Manager with strong TPA/claims background to manage client relationships and drive performance across auto liability, general liability, and workers’ compensation programs in Madison, WI.

You will serve as the primary liaison between clients and internal claims teams, lead meetings, review claims, present insights, monitor performance, and support renewals, cost containment, and program optimization throughout the