Claims Account Manager

Cottingham & Butler; Madison (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Cottingham & Butler Claims Services (CBCS) is seeking an experienced Account Manager with strong TPA/claims background to manage client relationships and drive performance across auto liability, general liability, and workers’ compensation programs in Madison, WI.

You will serve as the primary liaison between clients and internal claims teams, lead meetings, review claims, present insights, monitor performance, and support renewals, cost containment, and program optimization throughout the

Qualifications

• 3–7+ years of experience within a TPA, insurance carrier, or claims organization.
• Strong background in auto liability, general liability, and/or workers’ compensation claims.
• Proven experience in a client-facing, consultative, or account management role.
• Industry designations such as AIC, CPCU, or similar are a plus.

Responsibilities

• Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal.
• Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance.
• Monitor claims handling quality and TPA performance, ensuring adherence to standards and regulatory requirements.
• Partner with adjusters, supervisors, and leadership to resolve escalations and improve outcomes.
• Analyze claims data to recommend cost containment and program optimization strategies.
• Support implementation of new accounts and smooth transitions of claims handling.

Education

AIC/CPCU (or similar)

Tools

Excel

PowerPoint

CRM tools

Job description

We are seeking an experienced Account Manager with strong Third-Party Administrator (TPA) or claims experience to manage client relationships and drive performance across auto liability, general liability, and/or workers’ compensation programs. This role serves as the key liaison between clients and internal claims teams, ensuring service excellence, operational efficiency, and strong program outcomes throughout the lifecycle of each account.

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal
• Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes
• Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements
• Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes
• Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies
• Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting
• Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance
• Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities

Qualifications & Experience

• 3–7+ years of experience within a TPA, insurance carrier, or claims organization
• Strong background in auto liability, general liability, and/or workers’ compensation claims
• Proven experience in a client-facing, consultative, or account management role
• Industry designations such as AIC, CPCU, or similar are a plus

Skills & Expertise

• Deep understanding of claims lifecycle, coverage, and TPA service delivery models
• Strong analytical skills with the ability to interpret and present claims data
• Excellent communication and presentation skills with client-facing confidence
• Highly organized with the ability to manage multiple accounts and priorities
• Proficient in claims systems, Microsoft Office (especially Excel/PowerPoint), and CRM tools

About Cottingham & Butler Claims Services (CBCS)

At CBCS, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.