Strategic Claim Account Executive

Travelers; Melville (NY); On-site; USD 109,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Retirement: 401(k) match

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking a Claim Account Executive to serve as the primary liaison for customers’ claim services within a multi-line insurance environment. You will manage claim programs, collaborate with underwriting, marketing, and partners, and drive customer satisfaction while pursuing new business and retention goals.

You will leverage relationship-building, analytical, consultative, and sales skills to tailor services to client needs, conduct reviews, and present solutions.

Qualifications

• Bachelor’s degree required.
• Strong knowledge of marketing, underwriting, and account management processes; knowledge of multi-line is a plus.
• Strong communication skills with the ability to prepare for and present at meetings.

Responsibilities

• Manage claim programs for a portfolio of business insurance customers.
• Leverage multi-line claim product/service knowledge to market services to agents, brokers, and customers.
• Consult with internal services partners to customize a sales strategy based on needs and industry information.
• Deliver clear and compelling sales presentations that highlight Travelers Claim Services and differentiators.
• Design and implement onboarding of new customers to ensure a seamless transition within Travelers Claim services.
• Utilize data to assess loss experience and identify trends that influence outcomes.
• Collaborate with Underwriting/Marketing to align goals with business and retention objectives.
• Educate internal partners on Travelers Claim services and support training for customers.

Skills

Relationship building

Analytical thinking

Consultative selling

Sales/Marketing

Problem-solving

Education

Bachelor's Degree

Job description

Travelers is seeking a Claim Account Executive to serve as the primary liaison for customers’ claim services within a multi-line insurance environment. You will manage claim programs, collaborate with underwriting, marketing, and partners, and drive customer satisfaction while pursuing new business and retention goals.

You will leverage relationship-building, analytical, consultative, and sales skills to tailor services to client needs, conduct reviews, and present solutions.