Strategic Carrier Coordinator — Freight Match & Relations

Socket.dev; Louisville (KY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Health insurance subsidy

Wellness incentives up to $300/year

Paid time off

Life & LTD insurance

Dental/Vision options

401(k) with company match

Health clinic access

Job summary

Mercer Transportation, headquartered in Louisville, KY, seeks a Brokerage Carrier Coordinator to manage relationships with outside carriers, match trucks to freight, and position carriers for profitable hauls. This role blends logistics, relationships, and sales-driven communication in a fast-paced setting.

You'll partner with Mercer agents regionally to cover shipments, optimize load coverage, and ensure carrier satisfaction while maintaining accurate shipment updates in the systems.

Qualifications

• Strong communication and customer-service mindset required.
• Organized with ability to manage multiple priorities.
• Calm, decisive, and solutions-oriented in a fast-paced environment.

Responsibilities

• Partner with Mercer agents in your region to support coverage of available shipments using contract carriers.
• Match available trucks with available freight to maximize efficiency and profitability.
• Handle inbound calls to maximize carrier availability and load coverage.
• Make outbound calls to offer freight to outside carriers and promote Mercer opportunities.
• Build and maintain strong, long-term relationships with carriers to encourage repeat business.
• Address and resolve issues that arise during transport, ensuring high levels of carrier and customer satisfaction.
• Update brokerage systems with accurate shipment status and carrier activity.
• Work with carriers already hauling Mercer freight to identify reload opportunities within Mercer’s network.

Skills

Strong communicator

Organized

Multitasking

Calm under pressure

Customer service mindset

Relationship building

Education

High School Diploma or GED

Job description

Mercer Transportation, headquartered in Louisville, KY, seeks a Brokerage Carrier Coordinator to manage relationships with outside carriers, match trucks to freight, and position carriers for profitable hauls. This role blends logistics, relationships, and sales-driven communication in a fast-paced setting.

You'll partner with Mercer agents regionally to cover shipments, optimize load coverage, and ensure carrier satisfaction while maintaining accurate shipment updates in the systems.