Freight Dispatch & Driver Relations Lead

Mercer Transportation; Louisville (KY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Health Coverage

Wellness Incentives

Gift cards through wellness programs

Paid Time Off & holidays

Life Insurance & Long-Term Disability

Optional Benefits: Dental, Vision, FSA

401(k) with company match

Structured Training & Advancement

Job summary

Mercer Transportation, headquartered in Louisville, KY, is seeking a Truck Coordinator to join a fast-paced, people-driven team. You will dispatch, manage driver relationships, and move freight efficiently through daily coordination with owner-operators.

Onsite Monday–Friday 8am–5pm, with competitive hourly pay and structured training. As the primary link between drivers, customers, and internal teams, you'll problem-solve in real time, balance service with profitability, and grow into managing

Qualifications

• Strong communication skills for phone, email, and in-person interactions.
• Ability to influence decisions and build trust with owner-operators.
• Comfort with multitasking in a fast-paced environment.
• Experience in dispatch, logistics, or customer-facing roles is a plus.

Responsibilities

• Coordinate freight and support assigned trucks through daily dispatch.
• Influence load decisions with owner-operators to keep freight moving.
• Use Mercer's Load Board to align freight with contractor needs.
• Track call activity, shipment documentation, and HOS when applicable.
• Resolve delays and changes with real-time problem solving.
• Balance driver relationships, customer needs, and profitability while staying compliant.

Skills

Strong communication skills

Relationship building

Time management

Dispatch experience

Willingness to learn

Education

High School Diploma or equivalent

Tools

Mercer's Load Board

Dispatch tools

Job description

Mercer Transportation, headquartered in Louisville, KY, is seeking a Truck Coordinator to join a fast-paced, people-driven team. You will dispatch, manage driver relationships, and move freight efficiently through daily coordination with owner-operators.

Onsite Monday–Friday 8am–5pm, with competitive hourly pay and structured training. As the primary link between drivers, customers, and internal teams, you'll problem-solve in real time, balance service with profitability, and grow into managing