Qualifications Coordinator

Mercer Transportation; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Wellness rate

Wellness gift cards

Paid time off

Life insurance

Dental

Vision

FSAs

Short-term disability

Job summary

Mercer Transportation in Louisville, KY seeks a Brokerage Qualifications Coordinator to uphold carrier compliance, safety, and reliability within our network. You will review certifications, safety ratings, and operating authority, while maintaining accurate records and updating databases.

Responsibilities include approving carriers, notifying about expirations, handling driver communications, and supporting broker operations to optimize truck availability in a fast-paced environment.

Qualifications

• One year of customer service experience.
• Proficient with computer, calculator and office equipment.
• Clear verbal communication skills.
• Ability to multitask in a fast-paced environment and maintain accuracy.

Responsibilities

• Review and assess carrier qualifications, including insurance certificates, safety ratings, operating authority, and compliance.
• Verify and maintain carrier documents (permits, licenses, insurance) for compliance.
• Input and update carrier information in database systems.
• Approve or reject carriers based on qualifications.
• Notify carriers of pending expiration of insurance or contracts.
• Handle telephone traffic to maximize broker-carrier truck availability.
• Process check calls and advance requests from drivers and dispatchers.

Skills

customer service

office equipment

verbal communication

multitasking

Education

High School Diploma or equivalent

Tools

Computers

Job description

Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom and experience.

As a Brokerage Qualifications Coordinator, you'll be instrumental in upholding carrier compliance, safety, and reliability within our network.

What You Get

• Mercer pays over $7,500/year toward your health insurance
• Pay as little as $0/month for Employee-Only health insurance coverage by qualifying for our Wellness Rate
• Earn up to $300/year in gift cards through wellness incentives
• Paid Time Off and Holidays
• Company-paid: Life and Long-Term Disability Insurance
• Optional benefits: Dental, Vision, Flexible Spending Accounts, and Short-Term Disability

Office hours are Monday through Friday, 8am-5p m

Essential Job Functions

• Reviews and assesses carrier qualifications, including insurance certificates, safety ratings, operating authority, and compliance with regulatory requirements.
• Verifies and maintains accurate carrier documents, such as permits, licenses, and insurance, to ensure compliance with legal and contractual obligations.
• Accurately inputs and updates carrier information and documentation in our database systems.
• Approves or rejects carriers based on qualifications.
• Notifies carriers of pending expiration of insurance or contracts.
• Handles telephone traffic in order to maximize effective use of broker-carrier truck availability.
• Handles check calls and advance requests from drivers and dispatchers in accordance with established policy.

Requirements

• One year of customer service experience
• Knowledge and experience with operating a computer, calculator, and other general office equipment.
• Use professional and clear verbal communication skills.
• Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.
• High School Diploma or equivalent

May be subject to the following screening requirements: Drug Screen and Criminal Background Check.

Equal Employment Opportunity

We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.