Brokerage Carrier Coordinator

Socket.dev; Louisville (KY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Health insurance subsidy

Wellness incentives up to $300/year

Paid time off

Life & LTD insurance

Dental/Vision options

401(k) with company match

Health clinic access

Job summary

Mercer Transportation, headquartered in Louisville, KY, seeks a Brokerage Carrier Coordinator to manage relationships with outside carriers, match trucks to freight, and position carriers for profitable hauls. This role blends logistics, relationships, and sales-driven communication in a fast-paced setting.

You'll partner with Mercer agents regionally to cover shipments, optimize load coverage, and ensure carrier satisfaction while maintaining accurate shipment updates in the systems.

Qualifications

• Strong communication and customer-service mindset required.
• Organized with ability to manage multiple priorities.
• Calm, decisive, and solutions-oriented in a fast-paced environment.

Responsibilities

• Partner with Mercer agents in your region to support coverage of available shipments using contract carriers.
• Match available trucks with available freight to maximize efficiency and profitability.
• Handle inbound calls to maximize carrier availability and load coverage.
• Make outbound calls to offer freight to outside carriers and promote Mercer opportunities.
• Build and maintain strong, long-term relationships with carriers to encourage repeat business.
• Address and resolve issues that arise during transport, ensuring high levels of carrier and customer satisfaction.
• Update brokerage systems with accurate shipment status and carrier activity.
• Work with carriers already hauling Mercer freight to identify reload opportunities within Mercer’s network.

Skills

Strong communicator

Organized

Multitasking

Calm under pressure

Customer service mindset

Relationship building

Education

High School Diploma or GED

Job description

Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation has built a reputation as one of the nation’s leading transportation companies. For more than 40 years, we’ve grown a family on the foundation of honesty, professional freedom, and experience.

Keeping freight moving takes strong relationships and smart coordination. As a Brokerage Carrier Coordinator, you’ll be at the forefront of Mercer’s logistics operations—building relationships with outside carriers, matching trucks to available freight, and helping position carriers for profitable, efficient hauls. This role blends logistics, relationship management, and sales-minded communication in a fast-paced, people-driven environment.

What You’ll Get

• Competitive pay
• Mercer pays over $7,500/year toward your health insurance
• Pay as little as $0/month for Employee-Only health coverage with our Wellness Rate
• Earn up to $300/year in gift cards through wellness incentives
• Paid Time Off and paid holidays
• Company-paid Life & Long-Term Disability Insurance
• Optional benefits: Dental, Vision, FSA, Short-Term Disability
• 401(k) with company match
• Free access to health clinics for you and your immediate family

About the Role

Carrier Dispatchers/Coordinators act as a central communication point for truck drivers and brokerage partners, effectively overseeing the movement of freight between customers and carriers. In this role, you’ll strategically source loads based on carrier preferences, communicate market conditions, and help position trucks for profitability. Success requires strong communication, organization, and the ability to remain calm and decisive in a high-volume environment.

Key Responsibilities

• Partner with Mercer agents in your assigned region to support coverage of available shipments using contract carriers
• Match available trucks with available freight to maximize efficiency and profitability
• Handle inbound calls to maximize carrier availability and load coverage
• Make outbound calls to offer freight to outside carriers and promote Mercer opportunities
• Build and maintain strong, long-term relationships with carriers to encourage repeat business
• Address and resolve issues that arise during transport, ensuring high levels of carrier and customer satisfaction
• Update brokerage systems with accurate shipment status and carrier activity
• Work with carriers already hauling Mercer freight to identify reload opportunities within Mercer’s network

Who You Are

• Strong communicator with a positive, professional phone presence
• Highly organized and able to manage multiple priorities
• Comfortable working in a fast-paced, high-volume environment
• Calm, composed, and solutions-oriented under pressure
• Relationship-driven with a customer service mindset
• High School Diploma or GED required
• Bonus: Experience in dispatching, brokerage, logistics, customer service, sales, or call centers

Why Mercer?

At Mercer, our long-term success is built on strong relationships, regulatory compliance, and exceeding safety expectations. Brokerage Carrier Coordinators play a critical role in supporting carriers while keeping freight moving efficiently. If you’re ready to build relationships, learn the freight market, and make a real impact in transportation operations, we’d love to meet you.

May be subject to the following screening requirements: Drug Screen and Criminal Background Check

Equal Employment Opportunity:

We are an Equal Opportunity/Affirmative Action Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, genetic information, or mental and/or physical disability.