Truck Coordinator

Mercer Transportation; Louisville (KY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Health Coverage

Wellness Incentives

Gift cards through wellness programs

Paid Time Off & holidays

Life Insurance & Long-Term Disability

Optional Benefits: Dental, Vision, FSA

401(k) with company match

Structured Training & Advancement

Job summary

Mercer Transportation, headquartered in Louisville, KY, is seeking a Truck Coordinator to join a fast-paced, people-driven team. You will dispatch, manage driver relationships, and move freight efficiently through daily coordination with owner-operators.

Onsite Monday–Friday 8am–5pm, with competitive hourly pay and structured training. As the primary link between drivers, customers, and internal teams, you'll problem-solve in real time, balance service with profitability, and grow into managing

Qualifications

• Strong communication skills for phone, email, and in-person interactions.
• Ability to influence decisions and build trust with owner-operators.
• Comfort with multitasking in a fast-paced environment.
• Experience in dispatch, logistics, or customer-facing roles is a plus.

Responsibilities

• Coordinate freight and support assigned trucks through daily dispatch.
• Influence load decisions with owner-operators to keep freight moving.
• Use Mercer's Load Board to align freight with contractor needs.
• Track call activity, shipment documentation, and HOS when applicable.
• Resolve delays and changes with real-time problem solving.
• Balance driver relationships, customer needs, and profitability while staying compliant.

Skills

Strong communication skills

Relationship building

Time management

Dispatch experience

Willingness to learn

Education

High School Diploma or equivalent

Tools

Mercer's Load Board

Dispatch tools

Job description

Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, we've built our reputation as one of the nation's leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect.

We're seeking a Truck Coordinator who thrives in a fast-paced, people-driven environment. This role blends dispatching, relationship management, and persuasion, working closely with owner-operators to move freight efficiently. Success in this role requires strong communication skills, comfort influencing decisions, and the ability to build trust with independent drivers.

As the primary link between drivers, customers, and internal teams, you'll coordinate freight, problem-solve in real time, and learn how to balance service, efficiency, and profitability. This role offers competitive pay ($21-$23/hour), structured training, and growth opportunities for individuals who are motivated to develop and succeed in a dynamic operation.

This position is onsite Monday - Friday 8am to 5pm.

What's In It For You

• Competitive Pay - $21 - $23 per hour based on experience
• Comprehensive Health Coverage - Mercer contributes over $7,500/year toward your health insurance
• Wellness Incentives - Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
• Earn Extra Rewards - Receive up to $300/year in gift cards through wellness initiatives
• Generous Time Off - Paid Time Off plus company-paid holidays
• Company-Paid Protection - Life Insurance and Long-Term Disability included at no cost
• Optional Benefits - Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
• Secure Your Future - 401(k) with company match
• Structured Training & Advancement - Hands-on onboarding with ongoing coaching and clear opportunities to grow into managing your own board of drivers

What You'll Do

• Coordinate freight and support assigned trucks through daily dispatch and high-volume phone communication
• Work directly with owner-operators to influence load decisions, balance preferences, and keep freight moving
• Use Mercer's Load Board to connect freight with contractor needs
• Track and update Hours of Service (HOS), call activity, and shipment documentation
• Resolve delays, breakdowns, and load changes through real-time problem-solving and decision-making
• Balance driver relationships, customer needs, and profitability while maintaining compliance

Who You Are

• Strong communicator - confident with phone, email, and in person
• Comfortable building relationships and influencing decisions without authority
• Calm under pressure with good judgment and time management
• Open to frequent feedback and coaching while developing your skills
• Organized, adaptable, and able to multitask in a fast-paced environment
• Comfortable using computers and dispatch tools
• High School Diploma or equivalent required; dispatch, logistics, or customer-facing experience is a plus

Why Mercer

At Mercer, you'll be part of a collaborative, people-first team where relationships matter and performance drives opportunity. We invest in training, value open communication, and support growth for individuals who are willing to learn, adapt, and take ownership of their success.

Screening Requirements:

May include Drug Screen and Criminal Background Check.

Equal Employment Opportunity

We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.