Strategic Cargo Claims Advocate

Koch Business Solutions, LP; Green Bay (WI); On-site; USD 42,000 - 70,000; Full time

Job summary

KBX Logistics, a Koch company, seeks a Cargo Claims Specialist to support multiple Koch and external businesses by researching, investigating, preparing, and filing cargo claims. You will collaborate with customers, carriers, and internal teams to gather documentation, determine liability, and maximize recoveries while upholding high standards of service and accuracy.

Strong investigation, attention to detail, and effective communication are essential to manage multiple claims efficiently in a

Qualifications

• Experience managing multiple priorities in a fast-paced environment.
• Experience working with customers, carriers, or logistics providers.
• Experience using Microsoft Office (Word, Excel, Teams, Outlook).
• Experience collaborating with multiple internal and external teams.

Responsibilities

• Research and investigate transportation-related cargo claim requests to determine claim eligibility and recovery opportunities.
• Gather, review, and validate documentation required for claim filing, including invoices, proof of delivery, freight bills, inspection reports, photographs, and supporting correspondence.
• Prepare and submit cargo claims to carriers in accordance with contractual requirements and applicable laws and regulations.
• Communicate with customers, carriers, and internal business partners to obtain information and advance claim resolution.
• Maintain accurate claim documentation and records within claims management systems.
• Analyze claim trends and operational data to identify process improvements and opportunities to reduce future losses.
• Meet or exceed productivity, quality, and customer service expectations established by management.
• Support continuous improvement initiatives that enhance claims processes, reporting, and scalability.

Skills

Multitasking

Communication skills

Stakeholder management

Tools

Microsoft Office (Word, Excel, Teams, Outlook)

Claims management systems

Job description

KBX Logistics, a Koch company, seeks a Cargo Claims Specialist to support multiple Koch and external businesses by researching, investigating, preparing, and filing cargo claims. You will collaborate with customers, carriers, and internal teams to gather documentation, determine liability, and maximize recoveries while upholding high standards of service and accuracy.

Strong investigation, attention to detail, and effective communication are essential to manage multiple claims efficiently in a