Cargo Claims Investigator & Recovery Specialist

KBX Logistics LLC; Green Bay (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

KBX Logistics, a Koch company, seeks a Cargo Claims Specialist to support multiple carrier partners by researching, investigating, preparing, and filing cargo claims. You will collaborate with customers, carriers, and internal teams to gather documentation, determine liability, and maximize recovery opportunities while ensuring accuracy and regulatory compliance.

You will manage multiple claims simultaneously, communicate effectively with stakeholders, and drive improvements in claims processes

Qualifications

• Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
• Experience working with customers, carriers, logistics providers, or transportation stakeholders.
• Experience using Microsoft Office programs (Word, Excel, Teams, Outlook).
• Experience working in cross collaboration with multiple internal and external teams.

Responsibilities

• Research and investigate transportation-related cargo claim requests to determine claim eligibility and recovery opportunities.
• Gather, review, and validate documentation required for claim filing, including invoices, proof of delivery, freight bills, inspection reports, photographs, and supporting correspondence.
• Prepare and submit cargo claims to carriers in accordance with contractual requirements and applicable laws and regulations.
• Communicate with customers, carriers, and internal business partners to obtain information and advance claim resolution.
• Maintain accurate claim documentation and records within claims management systems.
• Analyze claim trends and operational data to identify process improvements and opportunities to reduce future losses.
• Meet or exceed productivity, quality, and customer service expectations established by management.
• Support continuous improvement initiatives that enhance claims processes, reporting, and scalability.

Skills

Prioritization

Customer/Carrier liaison

Microsoft Office

Cross-functional collaboration

Tools

Word

Excel

Teams

Outlook

Job description

KBX Logistics, a Koch company, seeks a Cargo Claims Specialist to support multiple carrier partners by researching, investigating, preparing, and filing cargo claims. You will collaborate with customers, carriers, and internal teams to gather documentation, determine liability, and maximize recovery opportunities while ensuring accuracy and regulatory compliance.

You will manage multiple claims simultaneously, communicate effectively with stakeholders, and drive improvements in claims processes