Cargo Claims Specialist: Data-Driven Recovery

Kbx; Green Bay (WI); On-site; USD 50,000 - 75,000; Full time

Job summary

KBX Logistics, a Koch company and global leader in transportation, seeks a cargo claims professional to own the end-to-end claim process for carrier partners. You will research, gather, and file claims while collaborating with customers, carriers, and internal teams to resolve matters efficiently.

We value accountability, data-driven decision making, and continuous improvement as we strive to maximize recoveries and deliver mutual value.

Qualifications

• Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
• Experience working with customers, carriers, or logistics providers.
• Proficiency with Word, Excel, Teams, and Outlook.

Responsibilities

• Research and investigate cargo claim requests to determine eligibility and recovery opportunities.
• Gather and validate documentation for claim filing.
• Prepare and submit cargo claims to carriers per contracts and laws.
• Communicate with customers, carriers, and internal partners to advance resolution.
• Maintain claim records in claims management systems.
• Analyze claim trends to identify process improvements and reduce losses.
• Meet productivity, quality, and customer service expectations.
• Support continual improvement of claims processes and reporting.

Skills

Multitasking

Customer liaison

Cross-functional collaboration

Microsoft Office

Tools

Microsoft Office

Job description

KBX Logistics, a Koch company and global leader in transportation, seeks a cargo claims professional to own the end-to-end claim process for carrier partners. You will research, gather, and file claims while collaborating with customers, carriers, and internal teams to resolve matters efficiently.

We value accountability, data-driven decision making, and continuous improvement as we strive to maximize recoveries and deliver mutual value.