Strategic CARE Operations & Case Coordinator

Assumption University; Worcester (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Assumption University in Worcester, MA is seeking an Operations Manager & CARE Case Coordinator to provide administrative coordination for the CARE Team, manage cases in Maxient, ensure timely communication, and maintain accurate, confidential documentation.

The role supports students by facilitating connections to campus and community resources, coordinating CARE Team meetings, and overseeing office operations within Counseling Services, Residential Life, and Community Standards, while

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2–3 years of progressively responsible administrative or office management experience.
• Strong organizational, project management, and customer service skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with attention to detail.
• Ability to exercise sound judgment and maintain confidentiality.

Responsibilities

• Provide administrative support for the CARE Team by managing student cases within the Maxient case management system.
• Create, maintain, update, and close student cases; enter case information, upload supporting documentation, and maintain accurate, confidential electronic case records.
• Monitor case activity, deadlines, and follow-up tasks; assist with student outreach and case coordination as directed.
• Coordinate CARE Team meeting logistics, including agendas, case assignments, meeting materials, documentation, and follow-up actions.
• Maintain Maxient report forms, workflows, categories, tags, and data fields; generate reports and statistical data to support assessment, compliance, trend analysis, and annual reporting.
• Assess and triage CARE reports and create intervention and follow up plans to address student concerns.
• Coordinate daily administrative operations of the Counseling Services, Residential Life, and Community Standards suite, including office equipment, supplies, and reception operations.
• Serve as a primary point of contact for students, families, faculty, staff, and visitors, fostering a welcoming and responsive environment.
• Support Counseling Services with intake coordination through the Medicat portal and assist with scheduling for the telehealth space.
• Assist Community Standards with organization of electronic case records in Maxient and with scheduling meetings and hearing logistics.
• Assist with core administrative tasks tied to housing operations, including room assignments, check-in/check-out coordination, and key distribution.
• Process student housing and ID card access records in coordination with Facilities and the StarRez housing platform.

Skills

Organizational skills

Project management

Customer service

Written and verbal communication

Multitasking

Confidentiality

Education

Bachelor's degree

Tools

Maxient

Medicat

Job description

Assumption University in Worcester, MA is seeking an Operations Manager & CARE Case Coordinator to provide administrative coordination for the CARE Team, manage cases in Maxient, ensure timely communication, and maintain accurate, confidential documentation.

The role supports students by facilitating connections to campus and community resources, coordinating CARE Team meetings, and overseeing office operations within Counseling Services, Residential Life, and Community Standards, while