Live-In Area Operations Manager

Massachusetts College of Pharmacy and Health Sciences; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-campus housing

Job summary

Massachusetts College of Pharmacy and Health Sciences seeks an Area Coordinator, Operations, to lead residential life across multiple housing areas for 400+ students. The role is live-in and focuses on operational excellence, staff supervision, programming, and community development.

You will supervise a team of 12 staff, coordinate move-in/out, break housing, and on-call coverage, while collaborating with COF partners to enhance residential experience.

Qualifications

• Master’s degree required; minimum of two years of post-graduate experience in residential life or student affairs.
• Excellent interpersonal, written and oral communication skills.
• Strong organizational skills with ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite and social media platforms; ability to learn data management systems.
• Demonstrated ability to supervise and develop large, multi-building staff teams and manage complex operational logistics.

Responsibilities

• Residence Life Operations: oversee daily operations for three or more residential areas; manage housing rosters, key distribution, and room changes.
• Coordinate move-in/move-out, staffing, logistics, and communication for students including international and first-year students.
• Oversee break housing operations and emergency housing, and manage emergency room assignments.
• Support updates to Residence Life web pages and student communications; coordinate summer housing and Off Campus Partners resources.
• Oversee storage operations for Resident Assistant staff.
• Staff Supervision & Development: supervise 12 staff across three or more areas; provide training and ongoing support.
• Develop onboarding, scheduling, payroll/timesheet procedures for student employees.
• Collaborate with practicum Graduate Assistants and campus partners; coordinate RA recruitment and selection.
• Cross-Institutional Partnership: liaise with Colleges of the Fenway consortium; support shared housing operations and programming.
• Coordinate joint staff training and policy orientation with consortium partners.
• Collaborate on break operations, building transitions, and end-of-year turnover.
• Community & Student Development: foster inclusive residential community; support conflict resolution and resource connections.
• Design and facilitate staff training on crisis response, conflict management, and student engagement.
• Develop programming resources and communication materials for resident learning outcomes.
• Departmental Contributions: serve on committees; represent Residence Life at events.
• Coordinate building-wide programs and engagement initiatives; assist with promotional materials.
• Develop roster verification procedures for fall, spring, summer operations.
• Student Conduct & Emergency Response: serve as hearing officer for Code of Conduct cases; adjudicate and assign outcomes.
• Participate in on-call rotation; respond to after-hours emergencies.
• Provide crisis support, case management, and referrals.
• Develop staff training on crisis response and emotional intelligence.
• Additional: duties as assigned by supervisor.

Education

Master’s degree

Tools

Housing software

Job description

Massachusetts College of Pharmacy and Health Sciences seeks an Area Coordinator, Operations, to lead residential life across multiple housing areas for 400+ students. The role is live-in and focuses on operational excellence, staff supervision, programming, and community development.

You will supervise a team of 12 staff, coordinate move-in/out, break housing, and on-call coverage, while collaborating with COF partners to enhance residential experience.