Strategic Call Center Manager — CRM & Messaging Lead

Civic Partners Group; Bentonville (AR); On-site; USD 98,000 - 144,000; Full time

Job summary

Civic Partners Group in Bentonville, AR is seeking a Call Center Manager who blends storytelling with strategic sales-marketing leadership. The role focuses on turning complex data into clear narratives, guiding campaigns, and driving monthly bookings through disciplined CRM use.

You'll mentor teams, own escalation processes, and translate metrics into executive-ready narratives that your CMO can act on, while building a local Bentonville network to accelerate growth.

Qualifications

• 6+ years building trust the slow, unglamorous way.
• A Bentonville network, or the hustle to build one from scratch.
• Manager fluency in Multitasking, with Email Support on your roadmap.
• Experience translating Escalation Management complexity for a non-technical audience.

Responsibilities

• Chase the sales marketing whitespace no rep in AR has worked
• Maintain accurate records in the CRM and forecast monthly bookings
• Turn Civic Partners Group's metrics-driven differentiator into a thirty-second pitch
• Own the handoff doc that keeps nothing falling between Intercom and CRM
• Bridge Multitasking reporting and the story your CMO needs to hear
• Craft compelling messaging tailored to sales marketing buyers and decision-makers

Skills

6+ years

Bentonville network

Multitasking

Decision making

Escalation management

Job description

Civic Partners Group in Bentonville, AR is seeking a Call Center Manager who blends storytelling with strategic sales-marketing leadership. The role focuses on turning complex data into clear narratives, guiding campaigns, and driving monthly bookings through disciplined CRM use.

You'll mentor teams, own escalation processes, and translate metrics into executive-ready narratives that your CMO can act on, while building a local Bentonville network to accelerate growth.