Call Center Manager

Civic Partners Group; Bentonville (AR); On-site; USD 98,000 - 144,000; Full time

Job summary

Civic Partners Group in Bentonville, AR is seeking a Call Center Manager who blends storytelling with strategic sales-marketing leadership. The role focuses on turning complex data into clear narratives, guiding campaigns, and driving monthly bookings through disciplined CRM use.

You'll mentor teams, own escalation processes, and translate metrics into executive-ready narratives that your CMO can act on, while building a local Bentonville network to accelerate growth.

Qualifications

• 6+ years building trust the slow, unglamorous way.
• A Bentonville network, or the hustle to build one from scratch.
• Manager fluency in Multitasking, with Email Support on your roadmap.
• Experience translating Escalation Management complexity for a non-technical audience.

Responsibilities

• Chase the sales marketing whitespace no rep in AR has worked
• Maintain accurate records in the CRM and forecast monthly bookings
• Turn Civic Partners Group's metrics-driven differentiator into a thirty-second pitch
• Own the handoff doc that keeps nothing falling between Intercom and CRM
• Bridge Multitasking reporting and the story your CMO needs to hear
• Craft compelling messaging tailored to sales marketing buyers and decision-makers

Skills

6+ years

Bentonville network

Multitasking

Decision making

Escalation management

Job description

We're searching for a storyteller and strategist to lead campaigns as our next Call Center Manager based in Bentonville. The sales marketing charter, the $98,000 - $144,000, the 6-year ask — all of it points to a Civic Partners Group role built for owners, not order-takers.

Key Responsibilities

• Chase the sales marketing whitespace no rep in AR has worked
• Maintain accurate records in the CRM and forecast monthly bookings
• Turn Civic Partners Group's metrics-driven differentiator into a thirty-second pitch
• Own the handoff doc that keeps nothing falling between Intercom and CRM
• Bridge Multitasking reporting and the story your CMO needs to hear
• Craft compelling messaging tailored to sales marketing buyers and decision-makers

What You'll Bring

• The judgment to say no to good ideas at the wrong time
• Critical thinking skills and sound, independent judgment
• Manager-caliber judgment about when to elevate and when to absorb
• 6+ years building trust the slow, unglamorous way
• A Bentonville network, or the hustle to build one from scratch
• Manager fluency in Multitasking, with Email Support on your roadmap
• Experience translating Escalation Management complexity for a non-technical audience

Run from a single floor in Bentonville, AR, Civic Partners Group is an entrepreneurial reminder that sales marketing breakthroughs still start small. We believe great Freshdesk work comes from people who feel safe to experiment and occasionally fail.

Compensation lands at $98,000 - $144,000, mentorship is built in, and the path from here to senior sales marketing work is mapped, not vague.

We refreshed this Call Center Manager listing this week to keep it current for applicants.