Strategic Call Center & Customer Growth Manager

Bath Concepts Independent Dealers; Anaheim (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Luxury Bath Designs of Orange County is growing and seeks a driven Call Center & Customer Development Manager to own the front end of our customer-development process. The role focuses on turning leads into qualified sales appointments with our Design Consultants.

You will manage opportunities from lead entry to appointment confirmation, with a goal of creating a steady flow of quality appointments that drive sales and company growth. Strong CRM discipline and proactive outreach are essential.

Qualifications

• Experience in call centers or appointment setting is valued.
• Strong communication and organizational skills.
• Comfortable with phone, text, and email outreach.

Responsibilities

• Respond quickly to new leads from social media, website inquiries, referrals, previous customers, and other marketing sources.
• Make consistent outbound calls, texts, and follow ups with new leads, uncontacted prospects, unsold opportunities, and older leads.
• Convert customer inquiries into qualified appointments for our Design Consultants.
• Speak with homeowners to understand their project, priorities, desired improvements, timing, and overall needs.
• Help ensure all appropriate decision-makers will be available for the consultation.
• Confirm appointments and actively work to minimize cancellations and no-shows.
• Provide Design Consultants with useful customer and project information before appointments.
• Maintain accurate CRM records, customer notes, appointment statuses, follow-up dates, call outcomes, and lead dispositions.
• Maintain an organized follow-up pipeline so viable opportunities do not get forgotten or lost.
• Re-engage previous customers, referrals, unsold opportunities, and older leads to generate additional business.
• Provide professional and positive customer communication that properly represents Luxury Bath Designs of Orange County.

Skills

Phone empathy

CRM experience

Lead management

Inside sales

Education

High school diploma

Tools

CRM software

Job description

Luxury Bath Designs of Orange County is growing and seeks a driven Call Center & Customer Development Manager to own the front end of our customer-development process. The role focuses on turning leads into qualified sales appointments with our Design Consultants.

You will manage opportunities from lead entry to appointment confirmation, with a goal of creating a steady flow of quality appointments that drive sales and company growth. Strong CRM discipline and proactive outreach are essential.