Strategic Business Systems Analyst: EdTech Solutions & Data

Penn Foster Group

United States

Remote

USD 90,000 - 130,000

Full time

2 days ago

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Job summary

Penn Foster Group is seeking a seasoned Business System Analyst to bridge business needs and technology in pursuing scalable education and workforce solutions. You will drive requirements, process improvements, and solution design across SIS, LMS, and data platforms.

In this remote US role, collaborate with cross-functional teams, manage backlogs, and ensure quality through UAT and testing. Strong SQL and reporting tool expertise are essential for optimizing student outcomes and operational

Qualifications

Bachelor's degree in Business Administration, Information Systems, Education Technology, Computer Science, or related field.
5+ years of experience as a Business Analyst, Business Systems Analyst, or related role.
Experience gathering, documenting, and managing business requirements.
Strong understanding of business process analysis and process improvement methodologies.
Excellent communication, facilitation, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving capabilities.
Experience with Agile methodologies and tools such as Jira, Azure DevOps, or similar platforms.
Experience with process mapping tools such as Figma, Lucidchart, Visio, or Miro.
Hands on experience with reporting platforms such as PowerBI, Tableau, and Business Objects.
Excellent knowledge of SQL, reporting tools, and data analysis concepts.
Experience using ChatGPT and Claude to accelerate and automate the work process.
Experience using SQL for navigating and querying data on Databricks.

Responsibilities

Partner with business leaders and subject matter experts to understand operational challenges and system needs.
Facilitate requirements gathering sessions, workshops, process reviews, and stakeholder interviews.
Elicit, analyze, document, and validate business, functional, and non-functional requirements.
Serve as a trusted advisor to stakeholders by recommending process and technology improvements.
Build relationships across business units to ensure alignment and adoption of solutions.
Act as the 'Tip of the Spear' to define problem statements, impact, scope, and success criteria.
Facilitate prioritization sessions for projects and ad hoc requests.
Understand when Ad Hoc requests can be bundled into projects.
Analyze current-state processes and identify opportunities for automation and improved UX.
Develop future-state maps and business solutions.
Collaborate with technical teams to design scalable solutions.
Evaluate impact on users, processes, integrations, and reporting.
Translate requirements into service blueprints for non-technical partners.
Support enterprise platforms including SIS, LMS, Financial Services, Data Platforms.
Document system requirements, user stories, and acceptance criteria.
Participate in system implementations, upgrades, enhancements, and integrations.
Assist in data quality, reporting requirements, and standardization efforts.
Work with vendors and internal teams to resolve issues and implement enhancements.