Business Analyst: Data-Driven Ops in EdTech

Pearson; Atlanta (GA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Annual incentive program

Job summary

Pearson is seeking an analytical and detail-oriented Business Analyst to support product and business decisions through data analysis, process evaluation, and stakeholder collaboration. This role partners with Product Management, School Operations, Technology, and Engineering to drive discovery, requirements, and governance across multiple teams.

The candidate will document current and future state processes, translate business needs into actionable requirements, and help define KPIs and

Qualifications

• Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field.
• 2-4 years of experience in Business Analysis, Operations Analysis, Process Improvement, Product Support or a related role.
• Demonstrated experience gathering and documenting business and functional requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.
• Excellent written, verbal, and presentation communication skills.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
• Conduct stakeholder interviews, process reviews, and requirements gathering sessions with support from senior team members.
• Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
• Document current-state and future-state business processes using structured analysis techniques.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate business needs into clear and actionable documentation for product, engineering, and operational teams.
• Support stakeholder alignment by facilitating discussions and documenting decisions.
• Ensure requirements support defined business objectives and success measures.

Skills

Bachelor's degree

2-4 years experience

Requirements gathering

Analytical skills

Cross-functional collaboration

Salesforce experience

Communication skills

Education

Bachelor's degree in Business/IS/Analytics/EdTech

Tools

Salesforce

Jira

Confluence

Power Platform

Analytics tools

Job description

Pearson is seeking an analytical and detail-oriented Business Analyst to support product and business decisions through data analysis, process evaluation, and stakeholder collaboration. This role partners with Product Management, School Operations, Technology, and Engineering to drive discovery, requirements, and governance across multiple teams.

The candidate will document current and future state processes, translate business needs into actionable requirements, and help define KPIs and