Strategic Business Support Analyst - Process & UX

Taxes; Montpelier (VT); On-site; USD 60,000 - 80,000; Full time

Job summary

The Vermont Department of Taxes is seeking a Business Support Analyst who will act as a liaison between divisions and software development teams. You will help implement changes, test their effectiveness, and define requirements to support form processing and refund review.

This role emphasizes independent work, clear communication, and the ability to balance competing priorities in a collaborative, mission-driven environment.

Qualifications

• Bachelor's degree in relevant fields such as accounting, statistics, business administration, PM, IT management.
• Experience in business process improvement and government service modernization.
• Strong communication and ability to explain technical concepts to non-technical audiences.
• Ability to learn complex tax administration and data analysis processes.
• Experience with iterative processes and incorporating feedback.
• Basic understanding of SQL preferred but not required.

Responsibilities

• Serve as liaison between divisions and software development teams.
• Implement software changes and test their effectiveness.
• Define requirements and support process improvements for tax forms and refund review.
• Identify opportunities for user experience and business process enhancements.
• Balance competing priorities in a collaborative environment.

Skills

Communication skills

Technical communication

Data analysis

Iterative processes

Public sector tech

Project management

Education

Bachelor's degree in accounting, statistics, business administration, project management, information technology management, or related field

Tools

SQL

Job description

The Vermont Department of Taxes is seeking a Business Support Analyst who will act as a liaison between divisions and software development teams. You will help implement changes, test their effectiveness, and define requirements to support form processing and refund review.

This role emphasizes independent work, clear communication, and the ability to balance competing priorities in a collaborative, mission-driven environment.