Business Support Analyst

State of Vermont; Montpelier (VT); Hybrid; USD 39,000 - 60,000; Full time

Benefits offered by this job

Hybrid telework

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

State of Vermont is seeking a Business Support Analyst in Montpelier to drive business process improvements and manage software changes. You will coordinate across divisions and with development teams, defining requirements, testing changes, and prioritizing fixes to enhance tax processes.

The role emphasizes independent work, strong communication, and the ability to balance priorities while adapting to change. Hybrid telework is available with in-office days required.

Qualifications

• Bachelor's degree in accounting, statistics, business administration, project management, information technology management, or related field.
• Associate's degree with two years or more of experience in business analysis, process improvement or IT related roles.
• Four or more years of experience in business analysis, process improvement, project management, or tax administration.

Responsibilities

• Test software changes to ensure they meet business requirements and are optimal for users.
• Collaborate with staff to prioritize bug fixes and enhancements and troubleshoot issues.
• Evaluate ongoing user needs and review business processes to gain familiarity with taxes.
• Quantify and implement upgrades and enhancements to software.
• Identify risks with process changes and analyze benefits.

Skills

Business process improvement

Project management

Communication skills

Iterative process

Data analysis

Education

Bachelor's degree in accounting, statistics, business administration, project management, information technology management, or related field

Associate's degree + 2+ years related experience

4+ years related experience

Tools

SQL

Job description

Overview

Looking for a career with purpose on a collaborative team? At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems. If you are passionate about public service, we want to hear from you!

Overview

Looking for a career with purpose on a collaborative team? At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems. If you are passionate about public service, we want to hear from you!
We are seeking candidates with strong communication skills and a commitment to process improvement to join the Business Improvement & Implementation Division (BIID) at the Department of Taxes. As a Business Support Analyst you will serve as a liaison between multiple divisions at the Department and the software development teams. You will implement software changes, including defining requirements and testing development changes.
Examples of work you would be responsible for include: legislative changes, annual revisions to a variety of tax forms, and process improvements related to return and refund review processes. In this role, you will review requests for, and proactively identify opportunities for user experience, business process, and software improvements.
This Position Requires a High Degree Of Independence, Balancing Of Competing Priorities, And The Ability To Adapt To Change. The Ideal Candidate Will Have

• Experience in business process improvement, project management, and improving government services through modern technology.
• Ability to learn complex processes, including tax administration, technical software processes, and data analysis.
• Strong communication skills and the ability to explain technical concepts to non-technical audiences
• Demonstrated experience with iterative processes, including incorporating different types of feedback, launching quickly, and testing hypotheses.
• Experience with SQL is preferred but not required.

The Responsibilities Of This Position Include

• Test software changes to ensure that the changes meet business requirements, function correctly, and are the optimal solution for users.
• Collaborate with Division staff to prioritize requests for bug fixes and enhancements and troubleshoot issues for internal and external users.
• Evaluate and analyze ongoing user needs.
• Review business processes and develop a strong degree of familiarity with taxes and programs.
• Quantify, recommend, and implement upgrades and enhancements to software.
• Identify risks involved with making process changes while analyzing the benefits of implementing the changes.
• Conduct requirement gathering for system changes.
• Support and coach staff through recommended changes and transitions
• Communicating project status, developments, and outstanding issues to the Department.

This is a full-time position located in Montpelier, Vermont with opportunities for hybrid telework.

Business Improvement and Implementation Division (BIID)

The Business Improvement and Implementation Division (BIID) is a centralized group of Tax Department personnel who represent each division of the Department. We lead continuous improvement projects and provide project management, data analysis, reporting, and training for the Department.
BIID manages the ongoing maintenance and enhancement of Tax-specific software systems, including VTax and VTPIE. We write requirements and test software changes in response to legislation, user-initiated enhancement requests, bug fixes, and version upgrades. Our team partners with the Agency of Digital Services and multiple vendor development teams.

Compensation:

The hourly salary rate for this position ranges from $28.05 to $43.80, and State of Vermont benefits are very competitive. The starting salary for this position may be negotiable depending on experience and qualifications. The annual salary for this position ranges from approximately $58,344 to $91,104. The annual salary range reflects the minimum and maximum salary potential in the assigned pay grade. The annual salary is calculated based on 2080 hours of annual compensation and does not include authorized overtime or other compensation. It also does not include any time taken off payroll.

Hybrid Work:

This is a full-time position located in Montpelier, Vermont that requires in-office days each week with opportunities for hybrid telework. During the initial onboarding period, there will be more in office days. Based on business needs, there may be additional days when employees with telework approval are expected to report to the Tax Department's central offices.

Background Checks

Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A.

• 241. In accordance with VDT Standard Operating Procedure 2018-01, Background Investigations, Vermont, and national criminal record checks will be conducted on all candidates. Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted.

We value diverse teams and are committed to creating a community of inclusion.

Working at the Vermont Department of Taxes

The mission of the Vermont Department of Taxes is to serve Vermonters by administering our tax laws fairly and efficiently to help taxpayers understand and comply with their state tax obligations. Our core values – Service, Integrity, Growth, and Community – guide our decisions and actions as we strive to fulfill our mission. Learn more about the mission, goals, and core values of the Vermont Department of Taxes.
At our department, we promote a healthy organizational culture that helps our employees thrive. For us, that starts with engagement, morale, and growth opportunities. We value diverse teams and are committed to creating a community of inclusion.

Who May Apply

This position, Business Support Analyst (Job Requisition #55992), is open to all State employees and external applicants.
If you would like more information about this position, please contact [e-mail].
Resumes will not be accepted via e-mail.
Please note that multiple positions in the same work location may be filled from this job posting.

Environmental Factors

Duties are generally performed in a standard office setting. Incumbents must be able to concentrate on details and perform accurate work in the face of frequent interruptions. Human relations skills may be needed to deal with the internal stakeholders. Workload will vary but remain heavy. Pressure from work deadlines is predictable.

Minimum Qualifications

Bachelor's degree in accounting, statistics, business administration, project management, information technology management, or related field.

OR

Associate's degree in accounting, statistics, business administration, project management, information technology management, or related field AND two (2) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field

OR

Four (4) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field.

Preferred Qualifications

Basic understanding of SQL.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.