Strategic Business Development & Partnerships Leader

ServiceMaster by Haven Restoration Group; Fletcher (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Company car

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

ServiceMaster is seeking a driven Business Development Manager in Fletcher, NC to expand our restoration services by building strong relationships with insurance professionals, property managers, and commercial clients. You will drive revenue growth through new opportunities, service line expansion, and effective handoffs to operations.

You’ll collaborate with Operations, Estimating, and Project Management to ensure seamless transitions from sales to execution while maintaining customer

Qualifications

• Strong relationship-building and networking skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time management skills.
• Self-motivated with the ability to work independently.
• Valid driver's license.
• Experience in restoration, construction, property management, insurance, or commercial services.
• 3+ years of business development, outside sales, or account management experience.
• Existing relationships within the insurance or property management industries.
• Experience using CRM software.
• Knowledge of the disaster restoration industry.

Responsibilities

• Develop New Business: Identify and pursue new business opportunities within assigned markets.
• Develop New Business: Build strategic relationships with insurance agents, adjusters, carriers, property managers, commercial property owners, healthcare facilities, hospitality organizations, and institutional clients.
• Develop New Business: Expand existing client relationships while developing new referral sources.
• Develop New Business: Conduct prospect meetings, networking events, site visits, and presentations.
• Develop New Business: Represent ServiceMaster professionally within the local business community.
• Manage Strategic Accounts: Serve as the primary relationship manager for assigned accounts.
• Manage Strategic Accounts: Maintain regular communication and scheduled account visits.
• Manage Strategic Accounts: Identify opportunities to expand services within existing clients.
• Manage Strategic Accounts: Promote ServiceMaster's full range of restoration and reconstruction capabilities.
• Manage Strategic Accounts: Resolve customer concerns by partnering with operational leadership.
• Partner with Operations: Coordinate smooth project handoffs between Sales and Operations.
• Partner with Operations: Set appropriate customer expectations throughout the sales process.
• Partner with Operations: Provide complete and accurate project information to production teams.
• Partner with Operations: Work alongside Estimators, Project Managers, and Production teams to ensure outstanding customer experiences.
• Partner with Operations: Support billing and collection efforts through proactive client communication.
• Maintain Sales Pipeline & Reporting: Keep CRM records current and accurate.
• Maintain Sales Pipeline & Reporting: Track meetings, opportunities, referrals, and account activity.
• Maintain Sales Pipeline & Reporting: Provide leadership with pipeline reports, market intelligence, and business development updates.
• Maintain Sales Pipeline & Reporting: Monitor attributed revenue and account performance.
• Maintain Sales Pipeline & Reporting: Follow all company policies regarding opportunity attribution and reporting.
• Represent the Company: Attend networking events, industry associations, trade organizations, and educational opportunities.
• Represent the Company: Stay informed on restoration industry trends, insurance carrier expectations, and market conditions.
• Represent the Company: Build and maintain a strong professional reputation within the community.
• Represent the Company: Support company branding and strategic growth initiatives.

Skills

relationship-building

verbal communication

written communication

organizational skills

time management

self-motivation

driver's license

Tools

CRM software

Job description

ServiceMaster is seeking a driven Business Development Manager in Fletcher, NC to expand our restoration services by building strong relationships with insurance professionals, property managers, and commercial clients. You will drive revenue growth through new opportunities, service line expansion, and effective handoffs to operations.

You’ll collaborate with Operations, Estimating, and Project Management to ensure seamless transitions from sales to execution while maintaining customer