Strategic Business Analysis Manager — Lead BA Excellence

Rentokil North America; Carmel Commons (NC); On-site; USD 122,000 - 148,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Day 1 benefits enrollment

Vacation & holidays

Job summary

Rentokil North America is seeking a Business Analysis Manager to lead the BA function within IT Delivery Operations, aligning business objectives with technical execution across corporate systems. You will manage a team of analysts, drive process improvements, governance, and knowledge management while coordinating with IT Demand Management and offshore partners.

This full-time role requires 10+ years in business analysis, strong leadership, and experience across Agile, SAFe, Waterfall, and

Qualifications

• Define, scale, and govern enterprise BA frameworks across all SDLC delivery models.
• Provide executive direction on high-complexity initiatives with risk mitigation.
• Drive continuous improvement of requirements lifecycle and tooling to reduce gaps.
• Maintain a centralized BA knowledge management framework with reusable patterns.

Responsibilities

• Lead professional development for the BA team through coaching in elicitation, gap analysis, process engineering, and UAT facilitation.
• Lead verification scenarios, test strategies, and user acceptance sign-off workflows aligned with business rules.
• Manage external BA partners to balance portfolio demand while upholding quality and methodology.
• Translate strategic business objectives into technical execution plans and roadmaps.
• Collaborate with senior executives to align business strategy with IT delivery capabilities.

Skills

Governance

Capacity Management

Analytical Execution

Stakeholder Alignment

Operational Alignment

Tooling Proficiency

Education

Bachelor's or Master's degree in a related field

Tools

Jira

Confluence

Visio

Lucidchart

Job description

Rentokil North America is seeking a Business Analysis Manager to lead the BA function within IT Delivery Operations, aligning business objectives with technical execution across corporate systems. You will manage a team of analysts, drive process improvements, governance, and knowledge management while coordinating with IT Demand Management and offshore partners.

This full-time role requires 10+ years in business analysis, strong leadership, and experience across Agile, SAFe, Waterfall, and