Strategic Branch Leader: Growth & Customer Experience

PNC Financial Services Group, Inc.

Murfreesboro (TN)

On-site

USD 75,000 - 105,000

Full time

14 days+
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Benefits offered by this job

Medical coverage
Dental and vision
Life insurance
Disability protection
401(k) match
Pension plan
Stock purchase plan
Educational assistance
Wellness program
Parental leave
Paid holidays
Vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Branch Manager for the Murfreesboro, TN area. The role focuses on leading branch performance, driving growth with outside business development, and delivering an exceptional client experience.

You will coach a high-performing team, collaborate with internal partners, and ensure compliant, risk-aware operations. The position emphasizes relationship management, omni‑channel customer service, and talent development within PNC's Retail Branch

Qualifications

  • University/college degree required
  • 3+ years of industry-relevant experience
  • Operations/production management experience often 2+ years

Responsibilities

  • Lead and drive branch performance and growth initiatives
  • Manage and coach a high-performing team
  • Execute client-focused solutions and cross-functional collaboration
  • Oversee risk management and compliance
  • Build and maintain relationships with internal partners and clients
  • Develop talent and ensure performance management

Skills

Accountability
Banking
Client Counseling
Customer Experience
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results‑Oriented
Digital Awareness
Effective Communications
Managing Multiple Priorities
Prospecting
Sales Management

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. is seeking a Branch Manager for the Murfreesboro, TN area. The role focuses on leading branch performance, driving growth with outside business development, and delivering an exceptional client experience.

You will coach a high-performing team, collaborate with internal partners, and ensure compliant, risk-aware operations. The position emphasizes relationship management, omni‑channel customer service, and talent development within PNC's Retail Branch

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