Branch Leader: Grow Revenue & Elevate Customer Experience

PNC Financial Services Group, Inc.; Fayetteville (NC); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) with match

Medical coverage

Paid time off

Dental & vision

Job summary

PNC Financial Services Group, Inc. is seeking a Branch Manager in Fayetteville, NC to lead the Fayetteville Main Branch's performance and customer experience within an omni-channel environment.

You will recruit, coach, and develop a high-performing team, drive revenue growth, and ensure robust risk and compliance practices while delivering a differentiated client experience. The role emphasizes talent development, effective onboarding, and leadership that supports an inclusive workplace.

Qualifications

• Strong leadership and people-management skills.
• Experience in branch banking and consumer/commercial product knowledge.
• Ability to drive revenue and customer loyalty through consultative selling.

Responsibilities

• Plan and execute branch performance strategies.
• Coach and develop branch team members for high performance.
• Lead sales process to achieve targets and grow share of wallet.
• Manage risk, compliance, and operational controls in a complex environment.
• Collaborate with ecosystem partners to expand business opportunities.

Skills

Leadership

Banking

People Management

Sales Management

Customer Experience

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Branch Manager in Fayetteville, NC to lead the Fayetteville Main Branch's performance and customer experience within an omni-channel environment.

You will recruit, coach, and develop a high-performing team, drive revenue growth, and ensure robust risk and compliance practices while delivering a differentiated client experience. The role emphasizes talent development, effective onboarding, and leadership that supports an inclusive workplace.