Strategic Branch Growth Leader

M&T Bank; Springfield (MA); On-site; USD 62,200 - 103,600; Full time

Job summary

M&T Bank in Springfield, MA seeks a Branch Manager to lead all branch activities, focusing on customer and employee experience, digital engagement, transactions, and sales. You will own personal production and oversee profitability.

You will coach staff, drive business development, supervise customer service, manage risk, and ensure compliance with policies while building strong community partnerships and delivering exceptional client experiences.

Qualifications

• Bachelor's degree or equivalent experience in lieu of degree with strong sales background.
• Experience leading teams and driving branch profitability and client service.
• Knowledge of business banking products and client relationship management.

Responsibilities

• Direct sales and business development to meet branch goals.
• Coach staff, manage performance, and develop talent.
• Identify customer needs and provide long-term financial solutions.
• Grow Business Banking relationships and community presence.
• Ensure compliance with policies, risk controls, and audits.

Skills

Branch leadership

Business development

Relationship management

Community networking

Customer service excellence

Education

Bachelor's degree

Financial licensing (Life/Accident & Health)

Tools

Microsoft Office

CRM systems

Job description

M&T Bank in Springfield, MA seeks a Branch Manager to lead all branch activities, focusing on customer and employee experience, digital engagement, transactions, and sales. You will own personal production and oversee profitability.

You will coach staff, drive business development, supervise customer service, manage risk, and ensure compliance with policies while building strong community partnerships and delivering exceptional client experiences.