Strategic BI Analyst: Turn Data Into Action

GSA; Boston (MA); On-site; USD 96,000 - 117,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Sick leave and vacation time

Thrift Savings Plan

Transit subsidies

Flexible spending accounts

Long-term care insurance

Training and development

Job summary

GSA’s Office of Business Optimization in Boston seeks a Business Intelligence Analyst to transform raw data into actionable insights, build dashboards, and improve customer relationship management across the agency.

You will lead the expansion of CRM and Cloud BI capabilities, gather requirements with FAS units, write user stories, and maintain documentation while supporting a continuous feedback loop for enhancements and application improvements.

Qualifications

• Specialized experience optimizing business processes to improve customer relationship management and contract management.
• Experience using electronic-business, CRM, and BI systems to drive improvements.
• Ability to write user requirements, support prioritization, and maintain backlogs for sprint releases.

Responsibilities

• Turning raw data into actionable insights to drive strategy, focusing on trends, dashboards, and CRM improvements.
• Leading expansion of CRM and Cloud BI capabilities using acquisition data; documenting and supporting feedback for enhancements.
• Collaborating with FAS units to define requirements, write user stories, and backlogs for sprint releases.
• Preparing briefings for higher level management to explain impacts and propose guidance for implementation.
• Creating, updating, and maintaining project documents including business requirements, functional/non-functional requirements, data mapping, and report specs.

Skills

CRM systems

BI analytics

Data visualization

Requirements gathering

Tools

CRM systems

BI tools

Job description

GSA’s Office of Business Optimization in Boston seeks a Business Intelligence Analyst to transform raw data into actionable insights, build dashboards, and improve customer relationship management across the agency.

You will lead the expansion of CRM and Cloud BI capabilities, gather requirements with FAS units, write user stories, and maintain documentation while supporting a continuous feedback loop for enhancements and application improvements.