Strategic BI Analyst — CRM & Data Insights

GSA; Norfolk (VA); On-site; USD 96,000 - 117,000; Full time

Job summary

GSA is seeking a Business Intelligence Analyst to turn raw data into actionable insights, drive strategy through trends, dashboards, and optimization of customer relationship management. The role is located within the Office of Business Optimization and involves coordinating with multiple FAS units to document requirements and support sprint backlogs.

The position emphasizes developing CRM/BI capabilities, presenting results to senior management, and maintaining comprehensive project artifacts.

Qualifications

• Specialized experience optimizing business processes to improve customer relationship management and contract management.
• Experience using electronic-business, CRM, and BI systems to drive improvements.
• Ability to translate data into presentations for senior management.

Responsibilities

• Turn raw data into actionable insights to drive strategy and create dashboards.
• Lead expansion of CRM and Cloud BI capabilities using acquisition data.
• Work with FAS units to document requirements and write user stories.
• Prepare briefings for senior management with recommendations.
• Create and maintain project documents including BRD, data mapping, and reports.

Skills

CRM

Data analytics

Dashboards

Business intelligence

Tools

Power BI

CRM systems

Job description

GSA is seeking a Business Intelligence Analyst to turn raw data into actionable insights, drive strategy through trends, dashboards, and optimization of customer relationship management. The role is located within the Office of Business Optimization and involves coordinating with multiple FAS units to document requirements and support sprint backlogs.

The position emphasizes developing CRM/BI capabilities, presenting results to senior management, and maintaining comprehensive project artifacts.