Strategic BI & CRM Insights Analyst

GSA; Tacoma (WA); On-site; USD 96,000 - 117,000; Full time

Job summary

GSA is seeking a Business Intelligence Analyst to turn raw data into actionable insights that drive strategy. You will focus on trends, dashboards, and optimizing business processes to improve customer relationship management.

You will help expand CRM and Cloud BI capabilities, document requirements, and support prioritization for sprint releases across FAS units. Strong data analytics, documentation, and briefing skills are essential to inform senior management decisions.

Qualifications

• Experience turning raw data into actionable insights to drive strategy.
• Ability to define and document requirements and write user stories.
• Experience with data mapping, reporting specifications, and BI/dashboards.

Responsibilities

• Turn raw data into actionable insights to drive strategy, focusing on trends, dashboards, and optimizing processes for CRM.
• Lead expansion of CRM and Cloud BI capabilities using acquisition data within FAS, providing documentation and feedback loops.
• Work with FAS units to define requirements, gather and write user stories, and help prioritize tasks for sprint releases.
• Prepare and conduct briefings for higher management with recommendations and implementation plans.
• Create, update, and maintain project documents including BRD, FRD, data mapping, and report specs.

Skills

Data analysis

Dashboards

CRM usage

Requirements gathering

Communication

Tools

CRM systems

BI tools

Job description

GSA is seeking a Business Intelligence Analyst to turn raw data into actionable insights that drive strategy. You will focus on trends, dashboards, and optimizing business processes to improve customer relationship management.

You will help expand CRM and Cloud BI capabilities, document requirements, and support prioritization for sprint releases across FAS units. Strong data analytics, documentation, and briefing skills are essential to inform senior management decisions.