Strategic BI Analyst: Turn Data into Actionable Insights

GSA; Houston (TX); On-site; USD 96,000 - 117,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Sick leave and vacation time

Thrift Savings Plan

Transit and child care subsidies

Flexible spending accounts

Long-term care insurance

Training and development

Job summary

GSA is seeking a Business Intelligence Analyst to turn raw data into actionable insights that drive strategy. The role focuses on trends, dashboards, and optimizing processes to enhance customer relationship management.

Responsibilities include expanding CRM and Cloud BI capabilities, collaborating with FAS units to define requirements, writing user stories, and maintaining backlogs for sprint releases. Strong data mapping and reporting skills are essential.

Qualifications

• Specialized experience is experience optimizing business processes to improve customer relationship management and contract management. Such experience must include utilizing electronic-business, customer relationship management (CRM), and business intelligence (BI) systems.
• Performing audits concerning contract and customer data management for organizational compliance.
• Conducting analytical studies to benchmark metrics to identify performance gaps, establish realistic goals, and implement targeted improvements to drive business success.
• Reviewing contract and customer data to ensure compliance with contractual terms; and
• Compiling data to translate technical reports into presentations for customers and/or senior management.

Responsibilities

• Turning raw data into actionable insights to drive strategy, focusing on trends, creating dashboards, and optimizing business processes to improve customer relationship management.
• Leading the expansion of Customer Relationship Management System (CRM) and Cloud business intelligence (BI) capabilities through the use of acquisition data within the Federal Acquisition Service (FAS) organization providing documentation and supporting a continuous cycle for obtaining feedback for enhancements and application improvement.
• Working with Federal Acquisition Service (FAS) business units and portfolios to define and document requirements; gathering, developing, and writing user stories that support business requirements; supporting and assisting with prioritization of tasks within the Change Control Board (CCB) and help maintain the requirements backlog for sprint releases.
• Preparing and conducting briefings for higher level management to explain the impact of business decisions, providing recommendations, viable solutions, or action plans, and proposing guidance and direction for implementation of recommendations.
• Creating, updating, and maintaining project documents including: business requirements, functional and non-functional requirements, functional design, data mapping, and report specifications.

Skills

CRM systems

BI systems

Data analytics

Job description

GSA is seeking a Business Intelligence Analyst to turn raw data into actionable insights that drive strategy. The role focuses on trends, dashboards, and optimizing processes to enhance customer relationship management.

Responsibilities include expanding CRM and Cloud BI capabilities, collaborating with FAS units to define requirements, writing user stories, and maintaining backlogs for sprint releases. Strong data mapping and reporting skills are essential.