Strategic Benefits & Employee Services Manager

ADMIN TRIALS AND HEARINGS; New York (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

Office of Administrative Trials and Hearings (OATH) in New York, NY seeks an experienced Benefits and Employee Services Manager to lead benefits programs, leave administration, and retirement planning. You will oversee enrollment, changes, and inquiries while coordinating with city agencies on leave and workers’ compensation matters.

The role emphasizes analytical reporting, process improvements, and staff supervision, with a focus on PSLF, EAP, and wellness resources for City employees.

Qualifications

• Master's degree in economics, finance, accounting, business or public administration, or related field with one year of related experience.
• Bachelor's degree with three years of relevant professional experience in budget, personnel, or benefits administration, etc.
• Associate degree and five years of relevant professional experience as described above.
• Four-year high school diploma and seven years of relevant professional experience.
• Combination of education and/or experience equivalent to the above with certain substitutions.

Responsibilities

• Assist employees with benefits enrollment, changes, waivers, and inquiries.
• Communicate updates and changes to benefits plans and programs.
• Respond to inquiries, troubleshoot issues, and provide guidance on benefits procedures.
• Coordinate employee separation actions including resignations and long-term leave.
• Liaise with DCAS, OLR, and agency divisions on workers’ compensation and leave benefits.
• Administer retirement planning, unemployment insurance, COBRA, and related programs.
• Support absence control programs and absence reporting.
• Develop HR training materials and orientation for new employees.
• Utilize Excel, CHRMS, NYCAPS to generate reports and trend analyses.
• Execute projects including system enhancements and reporting materials.
• Promote PSLF, EAP, and other wellness benefits to employees.
• Ensure compliance with citywide and agency procedures.
• Supervise staff or lead cross-functional initiatives as needed.
• Assist with other HR tasks as required.

Skills

Advanced analytical and reporting

Customer service & partnership mgmt

Benefits administration

Education

Master's degree in economics/finance/BA/public admin or related field

Bachelor's degree + 3 years relevant experience

Associate degree + 5 years relevant experience

High school diploma + 7 years relevant experience

Combination of education/experience

Tools

Excel

NYCAPS

PMS

CHRMS

WCS

Job description

Office of Administrative Trials and Hearings (OATH) in New York, NY seeks an experienced Benefits and Employee Services Manager to lead benefits programs, leave administration, and retirement planning. You will oversee enrollment, changes, and inquiries while coordinating with city agencies on leave and workers’ compensation matters.

The role emphasizes analytical reporting, process improvements, and staff supervision, with a focus on PSLF, EAP, and wellness resources for City employees.