Benefits and Employee Services Manager

ADMIN TRIALS AND HEARINGS; New York (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

Office of Administrative Trials and Hearings (OATH) in New York, NY seeks an experienced Benefits and Employee Services Manager to lead benefits programs, leave administration, and retirement planning. You will oversee enrollment, changes, and inquiries while coordinating with city agencies on leave and workers’ compensation matters.

The role emphasizes analytical reporting, process improvements, and staff supervision, with a focus on PSLF, EAP, and wellness resources for City employees.

Qualifications

• Master's degree in economics, finance, accounting, business or public administration, or related field with one year of related experience.
• Bachelor's degree with three years of relevant professional experience in budget, personnel, or benefits administration, etc.
• Associate degree and five years of relevant professional experience as described above.
• Four-year high school diploma and seven years of relevant professional experience.
• Combination of education and/or experience equivalent to the above with certain substitutions.

Responsibilities

• Assist employees with benefits enrollment, changes, waivers, and inquiries.
• Communicate updates and changes to benefits plans and programs.
• Respond to inquiries, troubleshoot issues, and provide guidance on benefits procedures.
• Coordinate employee separation actions including resignations and long-term leave.
• Liaise with DCAS, OLR, and agency divisions on workers’ compensation and leave benefits.
• Administer retirement planning, unemployment insurance, COBRA, and related programs.
• Support absence control programs and absence reporting.
• Develop HR training materials and orientation for new employees.
• Utilize Excel, CHRMS, NYCAPS to generate reports and trend analyses.
• Execute projects including system enhancements and reporting materials.
• Promote PSLF, EAP, and other wellness benefits to employees.
• Ensure compliance with citywide and agency procedures.
• Supervise staff or lead cross-functional initiatives as needed.
• Assist with other HR tasks as required.

Skills

Advanced analytical and reporting

Customer service & partnership mgmt

Benefits administration

Education

Master's degree in economics/finance/BA/public admin or related field

Bachelor's degree + 3 years relevant experience

Associate degree + 5 years relevant experience

High school diploma + 7 years relevant experience

Combination of education/experience

Tools

Excel

NYCAPS

PMS

CHRMS

WCS

Job description

ABOUT OATH:
The City of New York's Office of Administrative Trials and Hearings (OATH) is the nation's largest administrative tribunal, holding more than 250,000 trials and hearings a year. As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

JOB DESCRIPTION

The Office of Administrative Trials and Hearings Human Resources Department is seeking an experienced individual to serve as the agency's Benefits and Employee Services Manager. The selected candidate will lead the administration and day-to-day management of employee benefits programs, including health insurance, deferred compensation, pension plans, intermittent and long-term FMLA leave, medical leave, PPL, PFL, military leave, workers' compensation, and personal leaves of absence.

Responsibilities

• Assist employees with benefits enrollment, changes in enrollment, waiver of health benefits, buyout-waiver program, and eligibility-related inquiries
• Communicate updates and changes to benefits plans and programs
• Respond to employee inquiries, troubleshoot issues, and provide guidance regarding benefits programs and procedures
• Manage and coordinate employee separation actions, including resignations, external transfers, suspensions, terminations, and long-term leave requests
• Serve as a liaison with DCAS, OLR, and agency divisions regarding workers’ compensation, extended military leave benefits, dedicated sick leave, and catastrophic sick leave matters
• Administer and coordinate benefits programs related to retirement planning, employment verifications, unemployment insurance, COBRA, and workers’ compensation
• Administer and support the agency’s absence control program
• Develop, coordinate, and conduct HR-related training including new employee orientation, RTK and other training initiatives as needed
• Utilize Excel, CHRMS, and NYCAPS to develop and generate reports and trackers, and conduct trend analysis
• Complete special projects and process improvement initiatives, including blood drives, system enhancements, development of presentations, training materials, reference guides, and reports
• Promote employee financial wellness by providing information and resources on the Public Service Loan Forgiveness (PSLF) Program, the NYC Employee Assistance Program (EAP), and other available wellness benefits
• Ensure compliance with citywide and agency-wide initiatives, requirements and procedures
• Supervise assigned staff, as applicable, and/or serve as project lead or task manager for special projects and cross-functional initiatives
• Assist with other assigned HR tasks, as necessary

TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF ASSOCIATE STAFF ANALYST, OR REACHABLE ON THE OPEN COMPETITIVE ASSOCIATE STAFF ANALYST EXAM 5041.

ASSOCIATE STAFF ANALYST - 12627

Minimum Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or
2. A baccalaureate degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in "1" above.
3. An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in "1" above.
4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in "1" above.
5. A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in "1" above.

Preferred Skills

• Advanced skills in Microsoft Excel and in other Microsoft Office software (e.g., advanced formulas, pivots, macros, power queries PowerPoint, and Teams)
• Advanced analytical and reporting skills
• Excellent customer service and partnership management skills
• Experience in benefits administration
• Skilled knowledge in NYCAPS, PMS, CHRMS, and WCS

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.