Strategic Benefits & Employee Services Manager

City of New York; New York (NY); On-site; USD 94,000 - 104,000; Full time

Job summary

City of New York’s Office of Administrative Trials and Hearings seeks a Benefits and Employee Services Manager to oversee the agency’s benefits programs, leave policies, retirement planning, and related HR services. You will work with DCAS, OLR, and divisions to ensure smooth operations and compliance.

The role requires substantial experience in benefits administration and strong reporting skills, including Excel and NYCAPS, plus the ability to train staff and implement process improvements.

Qualifications

• Master's degree or JD in a listed field and one year of related professional experience
• Bachelor's degree and three years of related experience
• Associate degree and five years of related experience
• Four-year high school diploma and seven years of related experience
• Any combination of education and experience per policy

Responsibilities

• Oversee benefits administration and employee services for city employees
• Lead enrollment, changes, and inquiries across health and retirement plans
• Coordinate workers’ compensation, leave programs, and absence controls
• Develop training, reports, and trend analyses using Excel and NYCAPS
• Partner with DCAS, OLR, and agency divisions on benefits matters
• Supervise staff or lead cross‑functional projects as assigned
• Promote PSLF and city wellness programs to employees
• Ensure compliance with citywide initiatives and procedures

Education

Master's degree or JD in relevant field

Bachelor's degree + 3 years experience

Associate degree + 5 years experience

High school diploma + 7 years experience

Combination of education/experience, per 30 credits = 1 year

Tools

CHrms

CHRMS/ NYCAPS reporting

Job description

City of New York’s Office of Administrative Trials and Hearings seeks a Benefits and Employee Services Manager to oversee the agency’s benefits programs, leave policies, retirement planning, and related HR services. You will work with DCAS, OLR, and divisions to ensure smooth operations and compliance.

The role requires substantial experience in benefits administration and strong reporting skills, including Excel and NYCAPS, plus the ability to train staff and implement process improvements.