Strategic Benefits Client Services Consultant

Holmes Murphy Insurance; Sioux Falls (SD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401(k) Profit Sharing

Generous Time Off

Volunteer Time Off

Diversity & Belonging

Job summary

Holmes Murphy Insurance, Sioux Falls, SD, is seeking a Client Service Consultant to join our Employee Benefits team. You will manage client accounts, collaborate on benefit strategies, draft RFPs, coordinate renewals, and present open enrollment materials to clients and vendors.

The role emphasizes proactive communication with insurance carriers and internal teams, ensuring accurate administration of accounts and timely responses.

Qualifications

• Education: High school diploma; college degree preferred.
• Experience: Minimum 5 years administrative, customer service, or office experience, preferably in the insurance industry.
• Licensing: Active state specific Life & Health Insurance agent’s license required or the ability to acquire license within three months of hire.
• Technical Competencies: Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs.

Responsibilities

• Manage client accounts and support internal service team and external partners. Interact with client contacts and vendors independently.
• Collaborate with client team to set the benefit strategy for clients and coordinate the implementation of new health and welfare benefit plans. Evaluate the client's current benefits and provide future recommendations to the client.
• Draft complex Request for Proposals (RFPs) for review by appropriate sales or service team member, make requested edits to RFPs, distribute RFPs to insurance carrier market, ensure timely response by insurance carriers, negotiate with vendors as needed and summarize and analyze insurance carrier proposals.
• Request health and welfare plan renewals from insurance carriers for each client; file and summarize renewals for each client for review by appropriate Consultant/Senior Consultant; and perform the final review of documents and contracts.
• Prepare and create materials for presentations and other communications. Responsible for presenting at open enrollment meetings and other client presentations.
• Communicate daily with insurance companies, vendors and internal teams to ensure proper administration of accounts (including contract concerns, underwriting issues, claim situations, etc.). Follow up on outstanding issues or client requests.
• Additional responsibilities as assigned.

Education

High school diploma; college degree preferred

Tools

Life & Health Insurance license

Job description

Holmes Murphy Insurance, Sioux Falls, SD, is seeking a Client Service Consultant to join our Employee Benefits team. You will manage client accounts, collaborate on benefit strategies, draft RFPs, coordinate renewals, and present open enrollment materials to clients and vendors.

The role emphasizes proactive communication with insurance carriers and internal teams, ensuring accurate administration of accounts and timely responses.