Sr. Client Service Consultant, EB

Yourcaptive; Sioux Falls (SD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous time off

Paid Volunteer time off

Diversity and Inclusion programs

Job summary

Yourcaptive is seeking a Sr. Client Service Consultant to join their Employee Benefits team in Sioux Falls, SD. This full-time role involves managing client accounts, maintaining relationships, developing healthcare strategies, and drafting complex proposals. The ideal candidate has over 5 years of experience in customer service or insurance, holds an active Life & Health Insurance license, and excels in communication and negotiation. The position offers a vibrant company culture and numerous benefits including paid parental leave and continuing education support.

Qualifications

• 5+ years of experience in customer service or insurance industry.
• Active Life & Health Insurance agent's license required.
• Invests in insurance principles to meet client needs.

Responsibilities

• Manage all aspects of client accounts and relationships.
• Develop and oversee client service scopes and healthcare strategies.
• Draft RFPs, negotiate with vendors, and analyze proposals.

Skills

Client relationship management

Communication

Negotiation

Healthcare strategy development

Budget management

Education

High school diploma; college degree preferred

Job description

Sr. Client Service Consultant, EB page is loaded## Sr. Client Service Consultant, EBlocations: Sioux Fallstime type: Full timeposted on: Posted Todayjob requisition id: R0000829**Job Description:**We are looking to add a **Sr. Client Service Consultant** to join our **Employee Benefits** team in **Sioux Falls, SD** Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!**Essential Responsibilities:*** Manage all aspects of a client account including primary responsibility for maintaining overall relationship with client at the executive level; communicate more complex client strategies to partners.* Develop and manage the scope of services for each client, which includes overall healthcare strategy and a financial budget. Work with sales team to determine specific scope of services and responsibilities.* Review insurance in place and assess future needs of client, develop/implement growth strategies for each client, which results in increased revenue of existing client base as well as Company revenue.* Draft complex Request for Proposals (RFPs) for review by appropriate sales/service team member, make requested edits to RFPs, distribute RFPs to insurance carrier market, ensure timely response by insurance carriers, negotiate with vendors as needed, summarize and analyze insurance carrier proposals.* Draft and deliver client presentations and communications, specific for each client’s employee population.* Provide final review of employee communications, proposals, documents and contracts; provide feedback to service team members as needed.* Oversee the management of the financial budget for each client. Review monthly Company produced Monthly Financial Summary Report (MFSR) for self-funded clients and quarterly insurance carrier produced reports for fully insured clients. Provide regular written updates to the client on the tracking of the health plan according to the financial budget.* Additional responsibilities as assigned.**Qualifications:*** Education: High school diploma; college degree preferred.* Experience: Minimum 5 years administrative, customer service, or office experience, preferably in the insurance industry [at a brokerage or provider organization].* Licensing: Active state specific Life & Health Insurance agent’s license required or the ability to acquire license within three months of hire.* Technical Competencies: Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs. Actively contributes to workflows, processes, and deliverables, using agency systems to provide a world-class client experience and ensure compliance. Able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively.In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.**Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:*** Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!* Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.* 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.* Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.* Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our we offer several vehicles where you can make an impact and care for those around you.* DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!* Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.Holmes Murphy & Associates is an Equal Opportunity Employer.**There’s No Place Like Holmes!**You'll love what you do and who you do it with when you join Holmes Murphy! Not only can you create connections, experience the energy, and seize the opportunities we have, but you can also: