Sr. Client Service Consultant, EB

HMA Group Holdings, LLC; Sioux Falls (SD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Core health, dental, and vision coverage

Paid parental leave

401(k) profit sharing

Paid volunteer time off

Education reimbursement

Job summary

HMA Group Holdings, LLC is seeking a Sr. Client Service Consultant for its Employee Benefits Team in Sioux Falls, SD. This role involves managing client accounts, maintaining executive-level relationships, and developing healthcare strategies. Candidates should have a high school diploma, with a preferred college degree, alongside at least five years of relevant experience in the insurance industry.

Benefits include core health coverage, paid leave, and continuing education opportunities. This is a full-time position with competitive compensation and bonus potential.

Qualifications

• Minimum five years administrative, customer service, or office experience, preferably in insurance.
• Active state-specific Life & Health Insurance agent license or ability to acquire within three months.

Responsibilities

• Manage all aspects of a client account and maintain relationships.
• Develop and manage the scope of services for each client.

Skills

Administrative experience

Customer service

Insurance principles

Client relationship management

Financial budget management

Proposals drafting

Presentation skills

Education

High school diploma

College degree preferred

Job description

Sr. Client Service Consultant – Employee Benefits Team, Sioux Falls, SD

Responsibilities

• Manage all aspects of a client account, including primary responsibility for maintaining overall relationship with client at the executive level;
• Communicate complex client strategies to partners;
• Develop and manage the scope of services for each client, including overall healthcare strategy and a financial budget;
• Work with the sales team to determine specific scope of services and responsibilities;
• Review insurance in place, assess future needs of client, develop and implement growth strategies for each client, resulting in increased revenue of existing client base as well as Company revenue;
• Draft complex Request for Proposals (RFPs) for review, make requested edits, distribute RFPs to insurance carrier market, ensure timely response by insurance carriers, negotiate with vendors, summarize and analyze proposals;
• Draft and deliver client presentations and communications tailored to each client’s employee population;
• Provide final review of employee communications, proposals, documents and contracts; provide feedback to service team members as needed;
• Oversee management of the financial budget for each client;
• Review monthly Company produced Monthly Financial Summary Report (MFSR) for self‑funded clients and quarterly insurance carrier produced reports for fully insured clients;
• Provide regular written updates to the client on tracking of the health plan according to the financial budget;
• Complete additional responsibilities as assigned.

Qualifications

• Education: High school diploma; college degree preferred.
• Experience: Minimum five years administrative, customer service, or office experience, preferably in the insurance industry (brokerage or provider organization).
• Licensing: Active state‑specific Life & Health Insurance agent license required or ability to acquire license within three months of hire.
• Technical Competencies: Invested in understanding and applying insurance principles to consult with clients and meet strategic needs; actively contributes to workflows, processes, and deliverables using agency systems to provide a world‑class client experience and ensure compliance; able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively.

Benefits

• Core health, dental, and vision coverage;
• Paid parental leave and supportive new‑parent benefits;
• Company‑paid continuing education and tuition reimbursement;
• 401(k) profit sharing – lump‑sum contribution to every full‑time employee’s 401(k);
• Generous time off in addition to paid holidays;
• Paid volunteer time off and employee matching gifts through the Holmes Murphy Foundation;
• DE&I programs including diversity day time off, Chief Diversity Officer, and DE&I committee;
• Consistent merit increase and promotion opportunities annually;
• Discretionary bonus opportunity annually.

Holmes Murphy & Associates is an Equal Opportunity Employer.