Strategic Banking IT Operations Leader

City First Bank; Los Angeles (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

City First Bank seeks an IT Operations Manager to lead technology operations, infrastructure, engineering, and end-user support across locations. The role ensures reliability, security, and scalability of the bank's technology environment while delivering excellent service to employees.

The ideal candidate will drive operational excellence, manage complex projects, and partner with vendors to support regulatory compliance and growth in a multi-site banking setting.

Qualifications

• Bachelor's degree in Computer Science, IT, IS, or related field; or equivalent education/experience.
• Minimum 8 years of progressive IT experience.
• Experience managing enterprise tech infrastructure, cybersecurity programs, vendor relationships, and regulatory compliance.
• Experience in banking or financial services technology operations.
• Experience budgeting, leading projects, and driving operational initiatives.
• Demonstrated leadership and people management.

Responsibilities

• Oversee daily operation, administration, maintenance, and security of systems, servers, endpoints, and network infrastructure.
• Lead a high-performing IT culture emphasizing accountability, learning, innovation, and service excellence.
• Manage complex technology projects from planning through implementation and support.
• Develop and present operational KPIs and risk indicators to senior leadership.
• Oversee user lifecycle management, onboarding, provisioning, and offboarding.
• Ensure data backup, disaster recovery, and business continuity readiness.
• Maintain patch management, updates, and vulnerability remediation.
• Coordinate regulatory responses with regulators, auditors, and examiners.
• Manage relationships with third-party vendors and service providers.

Skills

Leadership

Project management

Cybersecurity

Regulatory compliance

Analytical thinking

Communication

Budgeting

People management

Vendor management

Education

Bachelor's degree in Computer Science / Information Technology / Information Systems

Tools

Microsoft technologies

Cloud platforms

Multi-site environments

Job description

City First Bank seeks an IT Operations Manager to lead technology operations, infrastructure, engineering, and end-user support across locations. The role ensures reliability, security, and scalability of the bank's technology environment while delivering excellent service to employees.

The ideal candidate will drive operational excellence, manage complex projects, and partner with vendors to support regulatory compliance and growth in a multi-site banking setting.