Strategic B2B Account Manager – HVAC & Refrigeration

CoolSys - Refrigeration and HVAC Systems; Phoenix (AZ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(K) with Company match

Paid vacation and holidays

Life insurance

AD&D and short/long-term disability

Employee discounts

Job summary

CoolSys is seeking an Account Manager to align Sales, Account Management, and Operations across multiple customer accounts. You will ensure customer satisfaction by monitoring requests, KPIs, and SLAs, resolving escalations, and coordinating with Operations to meet agreed rates and scope.

The role emphasizes building strong customer relationships, identifying expansion opportunities, onboarding new accounts, and maintaining professional communication across all levels of the organization.

Qualifications

• 3-5 years in B2B customer service in a high-volume, fast-paced industry.
• Minimum 2 years account management experience preferred.
• Knowledge of commercial refrigeration and HVAC equipment a plus.
• Strong written and verbal communication skills.
• Ability to influence without authority.
• Ability to prioritize customers and initiatives; balance multiple priorities.

Responsibilities

• Acts as a bridge between Customer & Operations teams on assigned accounts to ensure alignment between operational/structural processes & customer needs
• Manages day to day account activities (open work orders, quotes, customer communications, etc)
• Identifies & mitigates risks to account retention
• Identifies areas of expansion at assigned accounts and communicates to sales leadership as they arise
• Involved in the customer onboarding process
• Develops customer relationships and acts as a Customer Advocate

Skills

B2B Customer Service

Account Management

Communication skills

Team collaboration

Project management

Tools

Microsoft Office

Job description

CoolSys is seeking an Account Manager to align Sales, Account Management, and Operations across multiple customer accounts. You will ensure customer satisfaction by monitoring requests, KPIs, and SLAs, resolving escalations, and coordinating with Operations to meet agreed rates and scope.

The role emphasizes building strong customer relationships, identifying expansion opportunities, onboarding new accounts, and maintaining professional communication across all levels of the organization.