Strategic AR Leader — Revenue Cycle Manager

tryonmedicalpartners; Charlotte (NC); On-site; USD 95,000 - 120,000; Full time

Job summary

tryonmedicalpartners in Charlotte, NC seeks an experienced Revenue Cycle Account Receivables Manager to lead the AR team, optimize collections, and resolve complex reimbursement issues. The role collaborates with clinical, coding, finance, and operations to sustain compliant, timely AR performance.

The position emphasizes leadership, strategy development, and continuous improvement across payer processes, denials, and cash collections, with a focus on staffing, training, and performance

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Finance, Revenue Cycle Management, or related field preferred.
• Associate degree with significant progressive healthcare revenue cycle and management experience may be considered.
• Relevant revenue cycle, medical billing, healthcare management, or professional certification preferred.

Responsibilities

• Lead and manage daily AR operations, workflows, staffing, and work assignments.
• Establish and monitor team productivity, quality, collection, and aging goals.
• Coach, develop, and hold team members accountable for performance.
• Provide guidance and escalation support for complex reimbursement and AR issues.
• Support hiring, onboarding, training, and ongoing staff development.
• Oversee insurance and patient AR to maximize collections and reduce aging.
• Monitor AR by payer, aging category, location, provider, and account type.
• Prioritize high-dollar, aged, and high-risk accounts for timely resolution.
• Develop targeted strategies for aged AR, denials, underpayments, and non-payment.
• Ensure timely claim follow-up, appeals, escalations, and account resolution.
• Review and approve adjustments, write-offs, refunds, and other account transactions within established guidelines.
• Monitor denial, underpayment, and reimbursement trends and identify root causes.
• Oversee resolution of complex and escalated payer issues.
• Identify revenue recovery opportunities and develop action plans to capture missed reimbursement.
• Partner with Coding, Operations, Insurance Verification, and other RCM teams to reduce preventable denials.
• Monitor appeal activity and outcomes to maximize reimbursement.
• Monitor and report key AR, collection, aging, denial, and productivity metrics.
• Analyze AR performance to identify trends, risks, and collection opportunities.
• Develop action plans to address underperforming payers, accounts, or workflows.
• Provide regular AR performance updates and recommendations to the Revenue Cycle Director.
• Identify and implement opportunities to improve AR workflows, productivity, and collections.
• Develop standardized processes for account follow-up, denial resolution, and payer escalation.
• Lead or participate in revenue cycle improvement and recovery initiatives.
• Partner with Operations and RCM leadership to address upstream issues affecting reimbursement.
• Partner with the Revenue Cycle Director on AR and cash collection strategies.
• Collaborate with Operations, Coding, Clinical, Finance, Credentialing, and Insurance Verification teams to resolve reimbursement barriers.
• Communicate payer trends, operational issues, and revenue opportunities to appropriate leadership.
• Serve as a key resource for AR and reimbursement-related matters across the organization.
• Ensure AR activities comply with payer requirements, contracts, organizational policies, and applicable regulations.
• Maintain accurate documentation of account activity, appeals, payer communications, and financial transactions.
• Monitor adherence to established workflows, quality standards, and internal controls.
• Identify and escalation compliance or financial risks.

Skills

Leadership

AR Management

Revenue Cycle

Analytical Thinking

Problem Solving

Financial Acumen

Communication

Collaboration

Continuous Improvement

Education

Bachelor’s degree in Business/Healthcare Finance

Associate degree with relevant experience

Revenue Cycle certifications preferred

Job description

tryonmedicalpartners in Charlotte, NC seeks an experienced Revenue Cycle Account Receivables Manager to lead the AR team, optimize collections, and resolve complex reimbursement issues. The role collaborates with clinical, coding, finance, and operations to sustain compliant, timely AR performance.

The position emphasizes leadership, strategy development, and continuous improvement across payer processes, denials, and cash collections, with a focus on staffing, training, and performance